Lead Service Designer, Everyday Banking Platform (12-Month FTC)

Lloyds Banking Group; London; Hybrid; GBP 90,000 - 107,000; Full time

Job summary

A leading banking group is seeking a highly motivated Lead Service Designer for a 12-month fixed-term contract in London. This role will focus on spearheading service design initiatives across teams to enhance user experiences. Candidates will need experience in design thinking, excellent communication skills, and a proven track record in leading design-related projects. Join a team dedicated to delivering seamless digital services.

Benefits

Generous pension contribution of up to 15%

Discretionary annual performance-related bonus

Share schemes including free shares

30 days' holiday with bank holidays on top

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience in design thinking and facilitating workshops.
• Strong relationship-building skills to engage with senior audiences.

Responsibilities

• Lead and mentor design teams to create innovative services.
• Facilitate workshops to uncover priorities and define scope.
• Research and document current services to enhance user experience.

Skills

Leadership

Communication

Problem Solving

Design Thinking

Job description

JOB TITLE: Lead Service Designer (12-Month FTC)

LOCATION: London
SALARY: £90,440 - £106,400
HOURS: Full Time
DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.

About this opportunity
We have 2 opportunities for senior roles in the Everyday Banking Design team. Whileboth roles are listed here under the titleLead Service Designer; one will be a Squad Lead who'll lead the Experience Design team for one of our flagship Labs (this includes line management responsibility); the other is for a Lead Service Designer / Experience Strategist who'll be hands-on with leading work and spearheadingthe development of an experience-led product vision for their Lab.

We’re looking for people who lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.

As a Lead Service Designer, you’ll work within our team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation.

You’ll be comfortable in all aspects of service design – from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subject matter expert in design thinking methods, using evidence to influence internal customers.

You’ll love your craft and enjoy developing others across the business. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.

You’ll also be:

• Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Facilitating workshops and discussions with internal customers, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
• Communicating with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.
• Researching and documenting current - state services and experiences and communicate future -state services.
• Leading others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Taking ownership for your own and others’ development and help them to succeed through coaching and mentoring.
• Collaborating closely with other designers, product owners, and engineers.
• Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

What you'll need

You’ll be a highly - motivated, proactive and driven approach to achieving individual and collective goals couples with the ability to cultivate an environment that encourages innovation and continuous improvement.

You’ll have strong relationship building skills, who can use empathy to find opportunities to bring people together and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

Additionally you’ll have a calm and resilient approach when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

You’ll also have;

• An innovative approach to problem solving, and the skill to bring others on the journey with them and encourage their input.
• Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non - technical audiences.
• Experience in research methods to inform design choices.
• Highly experienced in ‘design thinking’ methods and being able to facilitate with confidence

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• A discretionary annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more!