Lead Service Designer

Netcompany; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Private medical health care (Vitality)

Pension contribution

Life Assurance

Professional certifications support

Employee discounts

Employee Resource Groups

Job summary

Netcompany is seeking a Lead Service Designer to deliver high-profile digital products and services for the UK’s largest companies and public sector organisations. You will work across user, technical and business operations to build end-to-end solutions that meet user needs and deliver business impact.

You will lead design workshops, create service blueprints and rapid prototypes while collaborating with stakeholders to define vision and outcomes for programmes.

Qualifications

• Experienced service designer with ability to lead and coach teams to deliver digital services.
• Works in agile, multi-disciplinary delivery teams delivering new services in large transformations.
• Adept at building client relationships and collaborating across teams to meet tight timelines.
• Experience delivering in the UK public sector including meeting GDS standards and Service Standard Assessments.
• Able to communicate complex business and technical concepts clearly to diverse audiences.

Responsibilities

• Lead design workshops and design sprints with team, stakeholders and users.
• Create design concepts, user experiences and service blueprints for end-to-end delivery.
• Help define vision and outcomes for products, services and programmes.
• Rapidly design and test digital prototypes with users.
• Build strong stakeholder relationships and act as a key delivery contact.
• Analyse user needs and business objectives within complex service areas.
• Support governance and ensure alignment with strategic aims.
• Collaborate with technical and business stakeholders to navigate discussions.

Skills

Leadership

Agile delivery

Stakeholder management

Client relationships

Communication

Cross-functional teams

Job description

Are you ready to join the forefront of technology innovation with Netcompany?

As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs

Job Description

Role Description

As a Lead Service Designer at Netcompany you will deliver high profile digital products and services for some of the UK’s largest companies and Public Sector organisations.

You will work with market leading technologies and span user, technical and business operations to build solutions that meet user needs, deliver businessimpact and benefit society.

Key Responsibilities:

• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
• Understand user, business needs and requirements and the wider operational and organisation context
• Analyse user needs and business objectives in highly complex service areas
• Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
• Help to define vision and outcomes for products, services and programmes
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with users

Qualifications

• You are an experienced service designer with the ability to lead and coach team members to deliver outstanding digital services
• You work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects
• You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
• You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions

Additional Information

• Hybrid working model with some flexible working
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.

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