Lead Service Designer

Netcompany Group A/S; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Vitality private health

Pension contributions

Life assurance

Certifications support

Retail discounts

Employee resource groups

Job summary

Netcompany is seeking a Lead Service Designer to deliver high-profile digital products and services for the UK’s largest organisations and Public Sector bodies. You will work across user, technical and business operations to design end-to-end solutions that meet user needs and deliver societal impact.

You will lead design workshops, rapidly prototype with users, and collaborate with stakeholders in agile delivery teams. Hybrid working model and development opportunities are offered.

Qualifications

• Experienced service designer who can lead and coach teams to deliver digital services.
• Works in agile, multi-disciplinary delivery teams on large transformation projects.
• Adept at building client relationships and working collaboratively across teams to meet tight deadlines.
• Experience delivering in the UK public sector including GDS standards and Service Standard Assessments.
• Ability to communicate complex business and technical challenges clearly to varied audiences.

Responsibilities

• Deliver high-profile digital products and services for UK Public Sector and large companies.
• Span user, technical, and business operations to build end-to-end solutions.
• Lead design workshops and design sprints with team, stakeholders and users.
• Rapidly design and test digital prototypes with users.
• Define vision and outcomes for products, services and programmes.
• Understand user and business needs within complex service areas.
• Analyze objectives and translate them into actionable designs.
• Build strong stakeholder relationships and act as a key contact in delivery teams.

Skills

Leadership

Stakeholder management

Agile delivery

Public sector experience

UX design

Job description

Are you ready to join the forefront of technology innovation with Netcompany?

As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs

Job Description

Role Description

As a Lead Service Designer at Netcompany you will deliver high profile digital products and services for some of the UK’s largest companies and Public Sector organisations.

You will work with market leading technologies and span user, technical and business operations to build solutions that meet user needs, deliver businessimpact and benefit society.

Key Responsibilities:

• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
• Understand user, business needs and requirements and the wider operational and organisation context
• Analyse user needs and business objectives in highly complex service areas
• Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
• Help to define vision and outcomes for products, services and programmes
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with users

Qualifications

• You are an experienced service designer with the ability to lead and coach team members to deliver outstanding digital services
• You work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects
• You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
• You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences. You know how to manage stakeholder expectations, set direction and navigate difficult discussions

Additional Information

• Hybrid working model with some flexible working
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email HR Team at [e-mail] for assistance.