Lead Schedule & Planner — Command Centre Ops

Sodexo; Manchester; On-site; GBP 30,600 - 37,400; Full time

Job summary

Sodexo Salford Office is seeking an experienced Schedule & Planner Team Leader to oversee the daily operations of the Command Centre. You will lead, coach and develop a high-performing team of administrators and schedulers while ensuring policy, process, and KPI compliance.

This fast-paced role requires SC Clearance eligibility, UK residency of 5+ years, and strong Excel/Word skills. Join us to drive service quality, efficiency, and customer satisfaction through proactive planning and continuous

Qualifications

• 3+ years in a Contact Centre or Service Centre environment.
• Proven team leadership experience.
• Advanced Excel and Word skills.
• Strong communication and organisational skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead the daily functional management of the Command Centre to ensure compliance with policies, procedures and contractual KPIs.
• Proactively engage, motivate, coach and develop a team of administrators and schedulers.
• Act as the first point of escalation for queries and operational issues.
• Support operators and schedulers with workload when required.
• Monitor and manage workloads to ensure all tasks are completed within required timescales.
• Deliver and support regular training, coaching, and development activities.
• Conduct monthly 1:1s and quarterly PDRs, documenting actions and training needs.
• Ensure efficient service delivery, accurate processes, and continuous improvement.
• Maintain training documentation and ensure staff receive relevant training.
• Assist with recruitment activities within the Command Centre.

Skills

Team leadership

Coaching

Communication

Organisational skills

Problem solving

Scheduling

Tools

Excel

Word

Job description

Sodexo Salford Office is seeking an experienced Schedule & Planner Team Leader to oversee the daily operations of the Command Centre. You will lead, coach and develop a high-performing team of administrators and schedulers while ensuring policy, process, and KPI compliance.

This fast-paced role requires SC Clearance eligibility, UK residency of 5+ years, and strong Excel/Word skills. Join us to drive service quality, efficiency, and customer satisfaction through proactive planning and continuous