Lead Receptionist

Scottish Dental Care Group; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prestigious private dental clinic in the West End of Glasgow seeks a Lead Receptionist to deliver exceptional patient care. The role involves managing appointment schedules, ensuring a welcoming front of house, and facilitating smooth operations. Join a supportive team dedicated to clinical excellence and patient experience, with opportunities for growth in a luxurious environment.

Benefits

Extra birthday holiday

Exclusive discounts and health resources

GDC Registration fee covered

Employee of the Month Award (£250)

Qualifications

• Experience in a customer-facing role within healthcare or luxury hospitality.
• Ability to manage booking systems and communicate efficiently.
• Genuine passion for patient care and attention to detail.

Responsibilities

• Manage front of house, appointment scheduling, and patient flow.
• Coordinate between clinical and administrative teams.
• Maintain an inviting and organised environment.

Skills

Exceptional communication skills

Customer service experience

Impeccable organisation

Multitasking ability

Financial handling

Tools

Software of Excellence

Job description

Glasgow, United Kingdom | Posted on 09/06/2025

Scottish Dental Care is a clinically-led and patient focused dental provider, offering high quality dental care to our patients across Scotland. Patient treatment is our number one priority and we offer a full range of NHS and private treatments to suit all patient needs and budgets.

Our highly trained dental professionals endeavour to provide our patients with the best possible care within one of our growing number of modern dental clinics

Job Description

Because First Impressions Matter….

Exceptional Service Starts with Exceptional People

We are seeking an accomplishedLead Receptionistfor one of Scotland’s most prestigious private dental clinics. Located in the heart of the West End of Glasgow for the last 16 years and due to expand in size, our vibrant practice offers a comprehensive range of state-of-the treatments. These include surgical, reconstructive and aesthetic dentistry, orthodontics, periodontics and facial aesthetics. Our reputation is built on clinical excellence and a personalised patient experience delivered by a committed and gifted team.

If you are passionate about delivering exceptional service, eager to play a vital role in shaping each patient’s journey and ready to be part of an extraordinary team that transforms lives every day – we would love to talk to you!

The Role

We are seeking a confident, polished professional who will connect effortlessly with our patients, demonstrate genuine care and set a calm, welcoming tone for their visit.

You will maintain an organised and inviting front of house area and manage appointment scheduling, communications and patient flow with accuracy and discretion.

Coordinating with our clinical and administrative teams, you will facilitate smooth daily operation and assist with ad hoc administrative duties to support the wider practice.

What We Are Looking For:

· Exceptional communication skills and a warm, naturally approachable presence

· Extensive front of house or customer service experience, ideally within private healthcare, luxury hospitality or a premium client facing role

· Impeccable organisation and the ability to multitask

· Confident in managing booking systems, emails and phone calls with efficiency

· Proficient in handling financials and adept with Software of Excellence.

· Calm, composed and welcoming, even under pressure

· Appreciation for patient confidentiality

· A genuine passion for patient care and meticulous attention to detail

· Experience in dental or clinical environments is highly desirable

What You Can Expect:

· A key role within a nationally renowned clinic at the forefront of modern dentistry and aesthetics

· A supportive, close-knit team that believes excellence is an everyday standard

· A luxurious, contemporary working environment

· Continuous growth and development opportunities

· An extra birthday holiday

· Employee benefits including exclusive discounts, holiday purchase scheme, health and wellness resources and a comprehensive assistance programme.

· Satisfaction in making a real difference to our patients’ experience

Real Rewards, Real Support

Monday to Friday, 39.75 hours per week

· Opportunities to earn more with additional responsibility

· Smile Rewards benefits programme

· GDC Registration fee covered

· £250 Employee of the Month Award

If you have an intuitive understanding of luxury service, genuinely possess the skills we are seeking and the position sounds like the perfect fit for you, we would love to talk to you.