Lead Program Manager

Eventim Apollo; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

AEG Europe in London is seeking a Lead Program Manager to drive complex cross-functional programs from planning through to launch, adoption and completion. You will turn strategic priorities into clear roadmaps and measurable outcomes, working with senior leaders to manage dependencies and risks.

The role requires flexibility for overlapping with US time zones, collaboration with global teams, governance dashboards, and mentoring peers to raise program management standards.

Qualifications

• Significant experience managing complex, cross-functional programs from planning through to completion.
• Ability to adapt approach to different programmes and business needs.
• Strong problem-solving skills and the ability to navigate ambiguity and changing priorities.

Responsibilities

• Lead complex, cross-functional program from planning through to launch, adoption and completion.
• Turn strategic priorities into clear plans, roadmaps and measurable outcomes.
• Develop governance, reporting and dashboards to provide clear progress and performance.
• Build relationships across technical, operational and commercial teams, suppliers and external partners.
• Identify opportunities to improve program management standards, processes and ways of working and mentor colleagues.

Skills

Cross-functional leadership

Program governance

Stakeholder management

Risk management

Data-driven decisions

Mentoring

Job description

Ready to take the lead on complex programs that make a real impact?

Want to join one of The Sunday Times Best Places to Work?

AXS are looking for a Lead Program Manager to help deliver some of our most complex and important programs, bringing together teams across technology, operations and the wider business.

This is a senior individual contributor role where you'll turn strategic priorities into clear plans, connect activity across multiple programs and help ensure we're focused on the right outcomes. You'll work closely with senior leaders, providing clear insight into progress, risks and priorities, while helping teams navigate dependencies, competing demands and change.

If you enjoy making sense of complexity, bringing people together and finding practical ways to keep things moving, we'd love to hear from you. As you'll be working regularly with colleagues in the US, this role requires some flexibility around working hours, including a 2–3 hour daily overlap with Pacific and Mountain Time.

What You'll Be Doing

Program Delivery

• Lead complex, cross-functional program from planning through to launch, adoption and completion.
• Turn strategic priorities into clear plans, roadmaps and measurable outcomes.

Priorities, Risks & Dependencies

• Bring together priorities, resources and dependencies across multiple programs and workstreams.
• Identify risks and challenges early, developing practical solutions and recovery plans to keep delivery on track.

Governance & Insights

• Develop effective program governance, reporting and dashboards to provide a clear view of progress and performance.
• Use program data and business insight to highlight issues and help senior leaders make informed decisions.

Stakeholder Collaboration

• Build strong relationships across technical, operational and commercial teams, as well as suppliers and external partners.
• Influence priorities and decisions across the business, challenging constructively and bringing people together around shared outcomes.

Continuous Improvement

• Identify opportunities to improve program management standards, processes and ways of working.
• Support and mentor program and project management colleagues, sharing knowledge and best practice.

What We're Looking For

• Significant experience managing complex, cross-functional programs from planning through to completion.
• Strong program and project management knowledge, with experience adapting your approach to different programmes and business needs.
• Experience turning strategic priorities into clear plans, priorities and measurable outcomes.
• Strong problem-solving skills and the ability to work effectively through ambiguity, changing requirements and competing priorities.
• Experience working with senior stakeholders across technical, operational and commercial teams.
• Strong analytical skills, with experience using program data, KPIs and business insight to support decisions.
• Excellent influencing and relationship-building skills, including the ability to influence without direct authority.
• Experience developing effective program governance, reporting and ways of working.
• Experience mentoring or supporting other program and project management professionals.

Where:

This role is based in our London Head Office near London Bridge station. We work 3 days in the office (Tues-Thu) and 2 days from home (Monday and Friday). We also offer flexible start and end times and elcome flexible working conversations.

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.