Lead Product Owner - Operational Workflow

LLOYDS BANK PLC; Leeds; Hybrid; GBP 78,000 - 92,000; Full time

Benefits offered by this job

Hybrid working

Job share

Job summary

Lloyds Banking Group is hiring a Lead Product Owner for the W&I Operational Workflow within the Colleague & Customer Service Platform. The role focuses on setting the product vision, translating customer and business needs into measurable outcomes, and prioritising the backlog to drive value across journeys, processes and technology.

You will lead multiple feature teams to migrate the product to cloud, delivering improvements while maintaining operational continuity and aligning with strategic

Qualifications

• At least 3 years experience as a Product Owner leading complex change and delivery at scale.
• Experience modernising and simplifying operational workflow tools and solutions.
• Strong delivery leadership with ability to unblock issues and drive outcomes.

Responsibilities

• Own the W&I Operational Workflow product vision and strategy, translating needs into measurable outcomes.
• Lead multiple Feature Teams to migrate the product to cloud and transform end-to-end journeys.
• Sequence delivery to maintain operational continuity and measure improvements for customers and colleagues.

Skills

Product Owner

Agile leadership

Backlog prioritisation

Vision and strategy

Stakeholder management

Job description

End Date Friday 20 November 2026 Salary Range £78,098 - £91,880 We support flexible working –

Flexible Working Options Hybrid Working, Job Share

Job Description Summary.

Job Title: Lead Product Owner - Operational Workflow. Salary: £78,000pa to £91,800pa plus an extensive benefits package. Locations: Leeds or Edinburgh. Hours: Full-time. Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

The Lead Product Owner holds the ownership for the W&I Operational Workflow product within the Colleague & Customer Service Platform, with accountability for setting the product vision and strategy, translating customer, colleague and business needs into measurable outcomes, prioritising investment and the product backlog, and leading teams to deliver and optimise value across journeys, processes and technology. Reporting to the Lab Lead, the you'll lead multiple Feature Teams to migrate the Operational Workflow product to cloud and use that modernised capability to incrementally transform processes and end-to-end journeys across W&I Customer Services. They will sequence delivery to maintain operational continuity, progressively simplify and standardise how work is managed, and release measurable improvements for customers, colleagues and the business.

Why join us?

We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What you’ll need

At least 3 years experience as a Product Owner leading complex change and delivery at scale Evidence of modernisation and simplification of operational workflow tools and solutions. Recent experience leading multiple feature teams to deliver business and technology change within an agile environment. Strong commercial acumen, experience defining benefits and managing value across a product. A strong record of setting product vision and strategy, translating customer and business needs into clear outcomes, roadmaps and prioritised backlogs Strong delivery leadership, with the judgement to intervene, unblock issues and hold teams and partners to account for outcomes

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

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