Lead Product Manager

Lewisham; Catford; On-site; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Generous holiday allowance

Local Government Pension scheme

Flexible working

Season ticket loan

Bicycle loan

Staff discounts

Supportive staff networks

Job summary

Lewisham's Digital Product and Development team is seeking a Lead Product Manager to own the roadmap, vision and strategy for Place digital products that serve residents, businesses and staff. You will lead a team of product managers, shape roadmaps and measure outcomes with a data-driven approach.

In this fixed-term 24-month opportunity, you will coach colleagues, run workshops with senior stakeholders, collaborate with developers and external suppliers, and manage budgets while ensuring

Qualifications

• Experience of managing multiple digital products and leading a development team.
• Experience creating a product vision and goals and leading cross-functional delivery.
• Strong ability to gather and clarify business requirements and measure outcomes.
• Experience managing 3rd party IT and service suppliers and budgets.

Responsibilities

• Own the product roadmap, vision and strategy for Place digital products.
• Lead and coach a team of product managers; drive backlog refinement and roadmaps.
• Collaborate with stakeholders and developers to ensure timely delivery of high-quality digital services.

Skills

Roadmap ownership

Team leadership

Coaching

Workshops facilitation

Data-driven decisions

CRM experience

Tools

Microsoft Dynamics CRM

Job description

The Lead Product Manager is a pivotal role in the team with overall responsibility for Place Digital Products and Roadmap. Reporting to the Head of Digital Product & Development, the successful applicant will be responsible for creating new and improved digital products that meet the needs of our residents, businesses and staff. You own the product roadmap, vision and strategy for the products, using data to help prioritize the backlog of requirements for a multi-disciplinary software development team.

You will lead a team of product managers, providing support, training and coaching, and coordinating a roadmap of services across your domain. You provide support and coaching to your team and the wider Product team in developing roadmaps, high quality requirements and user stories, and identifying and measuring key outcomes.

In a typical week, you could be creating a roadmap for a new product in your domain, such as Street Environment Services, Licensing or Food Safety. You could be creating a vision for a product, understanding the measures and objectives, both qualitative and quantitative, to track the success of the product, and maintaining your teams' focus on these goals.

You could be working with Senior Developers to understand the benefits of tackling a piece of technical debt.

You could be coaching your team of product managers to improve their roadmap and backlog refinement skills, or running workshops with senior stakeholders to identify new Place product opportunities.

Experience of managing multiple digital products, creating a product vision and goals and leading a development team towards these goals.

Experience of managing a team of product managers and building a training programme for product ownership. Experience of creating a roadmap for a portfolio of digital services. Strong knowledge of the IT industry/technology solutions to manage and support the provision of digital solutions across the Council. Excellent understanding and experience of gathering and clarifying business requirements. Excellent understanding and experience of managing the delivery of digital products to agreed business specifications. Experience of managing 3rd party IT and service suppliers. Experience of building, planning and managing project and department budgets. Solid operational understanding and experience of working within a Local Authority commercial environment, with housing services. Experience working with Microsoft Dynamics CRM and associate technology.

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Looking to build innovative digital products that users love? The Digital Product and Development team is passionate about delivering new and improved digital products for residents, staff and businesses in Lewisham. Our team combines product managers, product designers, software developers and delivery specialists, who work together seamlessly, taking services from concept through to launch. We deliver services in a modern, agile way, with the user at the heart of delivery.

What sets us apart:

• Cross-functional Collaboration: We break down silos, fostering communication and innovation.
• Agile Delivery: We iterate quickly, adapting to changing needs and user feedback.
• User-Centric Design: We create beautiful, intuitive interfaces that solve real problems.
• Data-Driven Decisions: We use data to measure success and continuously improve.
• Modern tooling: We use industry standard tooling such as Azure DevOps for lifecycle management, Figma for UX/UI designs, Dovetail for user research and testing, Figjam for process design and discovery, plus more.

This is fixed term opportunity lasting 24 months.

What's in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks