Senior Product Manager

Hera; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare options

Family-friendly policies

Job summary

Hera in London provides proptech SaaS for community management and public services. We seek a Senior Product Manager to own a strategically important area of the product portfolio and drive digitisation of portfolios for large organisations.

You will translate market insight into a clear product strategy and roadmap, balancing customer value with regulatory requirements and technical health, while leading product discovery and delivery with engineering, design, and customer success teams.

Qualifications

• Experience with UK organisations managing large-scale residential assets and delivering community-based services.
• Deep knowledge of asset management, compliance, repairs and service delivery.
• Strong product thinking informed by customer insight and market data.
• Understanding of UK regulatory environment affecting public service providers.
• Ability to translate complex operational requirements into clear product priorities.
• Excellent stakeholder management and ability to communicate with customers and internal teams.
• Proven track record delivering valuable product outcomes.

Responsibilities

• Maintain a deep understanding of the UK market for community management and public service technology.
• Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory requirements, and technical health.
• Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams, and senior stakeholders.
• Lead product discovery and delivery, working closely with engineering, design, and customer success teams.
• Translate complex operational workflows and management challenges into software solutions that customers value.
• Ensure roadmap decisions deliver measurable outcomes across end-user experience, operational efficiency, and compliance.

Skills

UK market knowledge

Stakeholder management

Product thinking

Regulatory awareness

Commercial acumen

Delivery leadership

End-user focus

Job description

Location: Hybrid - London Bridge or Manchester

Contract Type: Permanent

Our client, a leading European provider of SaaS solutions in the proptech sector, is seeking a Senior Product Manager. This is a unique opportunity to influence how large organisations manage complex portfolios, improve end-user experiences, and deliver sustainable community services.

You’ll join an established European provider supporting thousands of customers, helping them to manage their assets and services effectively. Their mission centres on connecting people and processes through technology, helping organisations to digitalise their operations.

The Role

As Senior Product Manager, you will own a strategically important area of the product portfolio.

You will translate market insight and customer needs into a clear product strategy, roadmap priorities, and commercially valuable outcomes that help service providers navigate increasingly complex operational and regulatory expectations.

Responsibilities

• Maintain a deep understanding of the UK market for community management and public service technology.
• Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory requirements, and technical health.
• Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams, and senior stakeholders.
• Lead product discovery and delivery, working closely with engineering, design, and customer success teams.
• Translate complex operational workflows and management challenges into software solutions that customers value.
• Ensure roadmap decisions deliver measurable outcomes across end-user experience, operational efficiency, and compliance.

Requirements

• Proven experience working with or for UK organisations that manage large-scale residential assets and deliver community-based services. This could be as a Product Manager, systems owner, business analyst, or in an operational leadership role.
• Deep domain knowledge of the operational processes within these organisations, including asset management, compliance, repairs, and service delivery.
• Strong product thinking with the ability to shape software strategy based on customer insight and market evidence.
• Understanding of the UK's regulatory environment and sector pressures affecting public service providers.
• Experience translating complex operational requirements into clear product priorities.
• Excellent stakeholder management skills with the ability to communicate effectively with customers and internal teams.
• Commercial acumen with the ability to balance customer value with business objectives.
• A track record of delivering product outcomes that customers value.
• Private healthcare options
• Family-friendly policies
• Join a purpose-driven organisation committed to sustainable communities and digital transformation
• Work with talented teams across Europe to improve services for millions of people

Hera recruits with diversity and inclusion at its core and continues to embrace, champion and recognise the incredible assets that come from working and collaborating with people from all walks of life. We're here to support you every step of the way, so if you require reasonable adjustments during the application or interview process, please don't hesitate to reach out to us.

We'll guide you through how we're able to support you with your specific needs and will ensure a fair and accessible recruitment process for all candidates, without you having to disclose the details behind your disability or condition.