Lead Operations Manager

Aviva; Perth; Hybrid; GBP 50,000; Full time

Job summary

An established industry player is seeking a Lead Operations Manager to join their Partnerships team. In this pivotal role, you will drive the Operations Strategy, oversee large teams, and ensure exceptional service delivery. The position requires strategic thinking and the ability to manage complex issues while anticipating customer and regulatory needs. With a strong focus on leadership and team motivation, you will play a crucial role in shaping the company's digital agenda and delivering outstanding results. This is a fantastic opportunity to make a significant impact in a supportive and inclusive environment.

Benefits

Bonus opportunity up to 12%

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on products

Free Aviva shares annually

Flexible benefits including cycle to work

Paid volunteering days

Focus on wellbeing support tools

Qualifications

• Exceptional leadership and team motivation skills.
• Proven experience in managing large teams effectively.

Responsibilities

• Drive and deliver the Operations Strategy for partnerships.
• Lead and oversee 12-15 managers and around 100-150 staff.

Skills

Leadership Skills

Team Management

Resource Decision Making

Change Implementation

Customer Insights

Job description

Lead Operations Manager – Salary circa £50,000 (depending on skills and experience)

Are you someone with exceptional leadership skills? Do you have experience in operational management? Do you love leading people and large teams to deliver exceptional customer service?

We have an exciting opportunity at Aviva to become a Lead Operations Manager in our Partnerships team.

About the job:

Reporting directly to the Head of Partnership Operations, this position is key in driving and delivering the Operations Strategy, including onboarding new partners and overseeing migration programs. The role also significantly contributes to shaping our Digital agenda and ensuring excellent service delivery through strategic management of contact support, workflow, and resource planning. The role requires the ability to clearly articulate complex issues to facilitate decision-making and change. Planning up to 12 months ahead, the role involves anticipating the needs of customers, banking partners, and regulatory changes while achieving our Strategic Priorities. You will be responsible for leading 12-15 managers and their teams, totaling around 100-150 staff.

Skills and experience required:

• Exceptional leadership skills with experience motivating and inspiring teams to achieve outstanding results
• Proven experience in managing large teams
• Expertise in making informed resourcing decisions
• Experience implementing improvements and driving change based on customer insights
• Accountability for conduct, risk, and customer outcomes

What we offer:

Our purpose — "with you today, for a better tomorrow" — reflects our commitment to our colleagues. We invest in our people and offer numerous benefits:

• Starting salary – circa £50,000 (dependent on location, skills, experience, and qualifications)
• Bonus opportunity – up to 12% of annual salary, based on performance
• Generous pension scheme – up to 14% employer contribution, depending on your contribution
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retail discounts
• Up to £1,200 of free Aviva shares annually through our Matching Share Plan and Share in the Success schemes
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days to make a difference in the community
• Focus on wellbeing with various support tools

Learn more: Use our salary calculator to see your total Aviva Reward.

Inclusive employer:

We welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing. Most employees work around 50% in the office, balancing flexibility and collaboration.

For more about working at Aviva, click here.

We interview every disabled applicant who meets the minimum criteria. Please notify us via email if you have a disclosed disability, and we will ensure an interview.

Apply online or contact [e-mail] for alternative application methods.

About the company

We serve 33 million customers, offering life, general, health insurance, and asset management—creating a sustainable future for all. Our customer-centric approach sets us apart, providing comprehensive protection and savings solutions.