Lead Operations Certification & Support Consultant

Capital One; Farnborough; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Funding for external qualifications (£

Pension and bonus schemes

25 days annual leave (buy 5)

Job summary

Capital One UK is seeking a Lead Operations Certification & Support Consultant in Farnborough. The role is hybrid with 2 days in-office and 3 days remote, focused on accurate billing, collection and receivables tracking for Diner’s Club Franchises, plus cash management support.

You’ll engage with cross-functional teams, review contracts and pricing, and help optimize billing processes while contributing to the company’s mission and customer outcomes.

Qualifications

• Previous experience in Financial Services, Consulting, or Analytics.
• Cross functional knowledge of the Payment Network Industry focusing on billing.
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and Opportunities.

Responsibilities

• Performs billing, and collecting various revenue items.
• Reviews new and existing contracts, pricing schedules, and foreign tax authority requirements in order to implement appropriate billing parameters.
• Assists in developing, testing, implementing, and completing the various DCI fee billing.
• Performs cash management activities such as posting cash receipts, preparing cash reports, and wire requests.

Skills

Financial services experience

Consulting

Analytics

Billing knowledge

Job description

Farnborough (95987), United Kingdom, Farnborough, Lead Operations Certification & Support Consultant Job Title: Lead Operations Certification & Support Consultant Location: Farnborough, London - Hybrid Working Pattern: 2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the Role

At Discover (part of Capital One), be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. This role is responsible for the accurate execution of billing, collection, and receivables tracking for all Diner’s Club Franchises. Also responsible for various cash management, research and support functions.

What you’ll do

• Performs billing, and collecting various revenue items.
• Reviews new and existing contracts, pricing schedules, and foreign tax authority requirements in order to implement appropriate billing parameters.
• Assists in developing, testing, implementing, and completing the various DCI fee billing.
• Performs cash management activities such as posting cash receipts, preparing cash reports, and wire requests.
• Supports DCI franchises, business, management, audit, and other cross-functional areas to understand/research and resolve issues.

What we’re looking for

• Previous experience in Financial Services, Consulting, or Analytics
• Cross functional knowledge of the Payment Network Industry focusing on billing
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and Opportunities.

Where and how you'll work

This is a permanent position based in our Farnborough office. We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days
• Health: Access premium care through our private medical insurance
• Family Support: We champion your milestones with enhanced parental leave

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what we say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [e-mail] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.