Lead Operations Certification & Support Consultant

Capital One (Europe) plc; Farnborough; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Wealth & Future benefits

Holidays

Private medical insurance

Parental leave

Job summary

Capital One is seeking a Lead Operations Certification & Support Consultant in Farnborough (London - Hybrid). This permanent role combines billing, revenue tracking and cash management responsibilities across Diner’s Club franchises.

Two days in the office and three days remote as part of a hybrid pattern; you will work with cross-functional teams and review contracts and pricing. The role offers opportunities to influence financial operations and develop professionally.

Qualifications

• Experience in financial services, consulting, or analytics.
• Understanding of billing parameters and pricing schedules.
• Strong written and verbal communication with stakeholders.

Responsibilities

• Performs billing and collects revenue items.
• Reviews contracts and pricing to implement billing parameters.
• Supports cash management activities including cash postings and cash reports.
• Resolves issues with cross-functional teams.

Skills

Billing & receivables

Financial services experience

Contract pricing understanding

Cross-functional collaboration

Job description

Farnborough (95987), United Kingdom, Farnborough,Lead Operations Certification & Support Consultant

Job Title: Lead Operations Certification & Support Consultant

Location: Farnborough, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the Role

At Discover (part of Capital One), be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

This role is responsible for the accurate execution of billing, collection, and receivables tracking for all Diner’s Club Franchises. Also responsible for various cash management, research and support functions.

What you’ll do

• Performs billing, and collecting various revenue items.
• Reviews new and existing contracts, pricing schedules, and foreign tax authority requirements in order to implement appropriate billing parameters.
• Assists in developing, testing, implementing, and completing the various DCI fee billing
• Performs cash management activities such as posting cash receipts, preparing cash reports, and wire requests.
• Supports DCI franchises, business, management, audit, and other cross-functional areas to understand/research and resolve issues.

What we’re looking for

• Previous experience in Financial Services, Consulting, or Analytics
• Cross functional knowledge of the Payment Network Industry focusing on billing
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and Opportunities.

Where and how you'll work

This is a permanent position based in our Farnborough office.

We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.