Lead Multiplayer QA & Live Ops Testing

Jagex; Cambridge; Hybrid; GBP 26,000 - 66,000; Full time

Benefits offered by this job

Flexible working options

Private healthcare with dental

Discretionary annual bonus

Pension contributions (minimum 6%)

Life insurance

Enhanced family leave

Flexible working hours

25 days annual leave

Job summary

Jagex, The RuneScape Company, based in Cambridge, United Kingdom, seeks an experienced QA lead to own testing strategy for RuneScape: Dragonwilds’ complex systems. You will drive testing across live-service features, focusing on Unreal Engine 5 workflows, networking, replication, and server performance to deliver a fair, stable player experience.

As a SME for QA and gameplay, you will mentor the team, analyze telemetry and defect trends, and collaborate with Development, Live Operations,

Qualifications

• Proven experience managing QA for multiplayer or live-service products, with hands-on expertise in networking, replication, persistence, matchmaking, and server performance testing.
• Strong understanding of open-world and multiplayer testing challenges, including streaming, AI interactions, server stability, desynchronisation, and save/load systems.
• Defined and driven risk-based test strategies in a live-service environment, collaborating across cross-functional development teams.
• Experience testing compatibility, certification, and performance testing.
• In-depth knowledge of QA tooling such as JIRA, Xray, and TestRail, and familiarity with specialist debugging, profiling, or network analysis tools.
• Proven experience mentoring QA team members and contributing to quality processes across a development organisation.
• Ability to be based in or relocate within Cambridge commuting distance for onsite attendance as required.
• Permanent right to work in the UK, with no visa sponsorship available now or in the future.

Responsibilities

• Own the testing strategy for RuneScape: Dragonwilds complex systems, ensuring every system delivers a fair, stable experience for players.
• Define and evolve test strategies leveraging Unreal Engine 5, automation, telemetry, and profiling tools, driving quality at a level that matches the ambition of the game.
• Act as a Subject Matter Expert across QA and gameplay domains, using player telemetry, defect trends, and exploit analysis to surface risks before they impact players.
• Mentor and develop members of our QA team, raising the bar for multiplayer and live-service testing practice across the organisation.
• Partner across disciplines, from development and design to Live Operations, Localisation, and Submission, ensuring quality ownership and risk communication runs through every stage of development.

Skills

QA management

Networking

Replication

Persistence

Matchmaking

Server performance

Open-world testing

Risk-based testing

QA tooling

Mentoring

UK right to work

Tools

JIRA

Xray

TestRail

Unreal Engine

Profiling tools

Network analysis

Job description

Jagex, The RuneScape Company, based in Cambridge, United Kingdom, seeks an experienced QA lead to own testing strategy for RuneScape: Dragonwilds’ complex systems. You will drive testing across live-service features, focusing on Unreal Engine 5 workflows, networking, replication, and server performance to deliver a fair, stable player experience.

As a SME for QA and gameplay, you will mentor the team, analyze telemetry and defect trends, and collaborate with Development, Live Operations,