Lead, Luxury Leather Goods Department

PRADA; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

PRADA Group in London is seeking the MIU MIU Department Manager, Leather Goods at Harrods to lead the department, drive sales and deliver an exceptional client experience.

You will coach the team, implement business plans, monitor KPI targets, and collaborate with store leadership to maximise performance while upholding brand standards.

This role requires a strong leadership presence, luxury retail background, and a passion for clienteling and omni-channel excellence.

Qualifications

• Lead department to exceed financial targets and maximise sales.
• Coach and develop store team to reach targets.
• Maintain exceptional client experience on the shop floor.
• Promote cross-selling and omni-channel initiatives.
• Ensure visual merchandising aligns with brand standards.

Responsibilities

• Lead department team to exceed financial targets and maximise sales performance.
• Support Store Director in developing and implementing business plans by analysing departmental performance and proposing relevant action plans.
• Drive the team to surpass their KPI targets.
• Promote cross-selling and up-selling across product categories.
• Maintain a strong presence on the shop floor, ensuring the highest standards of client approach and service.
• Encourage Omni-Channel awareness within the team and support the use of digital tools to enhance client relationships and achieve business objectives.
• Support the development of the e-commerce channel by responding promptly to online orders and consistently delivering a high standard of service.

Skills

Leadership

Client service

KPI achievement

Luxury retail experience

Team coaching

Omni-Channel awareness

Job description

PRADA Group in London is seeking the MIU MIU Department Manager, Leather Goods at Harrods to lead the department, drive sales and deliver an exceptional client experience.

You will coach the team, implement business plans, monitor KPI targets, and collaborate with store leadership to maximise performance while upholding brand standards.

This role requires a strong leadership presence, luxury retail background, and a passion for clienteling and omni-channel excellence.