Lead Lab IT Engineer for AI Compute & Lab Ops

graphcore; Bristol; On-site; GBP 45,000 - 60,000; Full time

Job summary

Graphcore in Bristol is looking for a Lead Lab Support Engineer to provide comprehensive IT support to Engineering Labs. The role includes managing Linux and Windows systems, leading a team, and ensuring high-quality service delivery. Candidates should have robust troubleshooting skills, experience with server management, and networking knowledge. A collaborative team culture is emphasized, aimed at fostering innovation in artificial intelligence technology.

Qualifications

• Experience in providing L1 & L2 IT support.
• Familiarity with server and desktop hardware maintenance.
• Good understanding of networking principles.

Responsibilities

• Log and solve support requests face-to-face & via ticket system.
• Ensure high-quality support through effective triage.
• Establish and refine Lab Support service standards.

Skills

Linux administration

Windows administration

Customer service skills

Networking skills (VLANs, VPNs, Wi-Fi)

Python programming

Troubleshooting principles

Infrastructure-as-Code (Puppet, Ansible)

Containerisation frameworks (Docker, Kubernetes)

Tools

Configuration Management systems

Monitoring solutions (Zabbix, Prometheus)

Web servers (HTTP, NGINX)

Job description

Graphcore in Bristol is looking for a Lead Lab Support Engineer to provide comprehensive IT support to Engineering Labs. The role includes managing Linux and Windows systems, leading a team, and ensuring high-quality service delivery. Candidates should have robust troubleshooting skills, experience with server management, and networking knowledge. A collaborative team culture is emphasized, aimed at fostering innovation in artificial intelligence technology.