Lead IT Build & Onboarding Specialist

WestSpring IT Limited; Almondsbury; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Flexible working

Full health insurance

Games room

Professional development opportunities

Job summary

A reputable IT service provider in the UK is looking for a Lead Build Consultant. This role involves managing the Workshop queue, ensuring timely service delivery, and outstanding client experiences. Strong communication, experience with Windows OS deployment, and hardware troubleshooting are essential. The company offers competitive perks including flexible working hours, health insurance, and professional development opportunities.

Qualifications

• Experienced in managing and prioritising queues for efficient scheduling.
• Strong knowledge of Windows OS deployment tools like Autopilot and Intune.
• Ability to maintain cooperative relationships with both technical and non-technical teams.

Responsibilities

• Manage Workshop queue and ensure all tickets are completed according to SLA.
• Provide timely updates to clients for a top-notch experience.
• Support new starters and off-board leavers with IT setup.

Skills

Queue management

Windows OS deployment

Office 365 administration

Hardware troubleshooting

Communication skills

Task management

Tools

PowerShell

Intune

Job description

A reputable IT service provider in the UK is looking for a Lead Build Consultant. This role involves managing the Workshop queue, ensuring timely service delivery, and outstanding client experiences. Strong communication, experience with Windows OS deployment, and hardware troubleshooting are essential. The company offers competitive perks including flexible working hours, health insurance, and professional development opportunities.