Lead Hardware Diagnostics Engineer for AI Compute Platforms

Graphcore; West of England; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Generous leave

Pension matching

Phantom equity

Office spaces with free food

Income protection

Flexible benefits

Optional benefits

Job summary

Graphcore is seeking a hands-on hardware engineering specialist to lead advanced operational, diagnostic and engineering support across lab and data centre environments.

You will diagnose failures on server blades, racks, power, thermal and BIOS/BMC issues, driving root-cause analysis and practical corrective actions, from early bring-up to deployment of AI compute platforms. Collaboration across systems, hardware, firmware and data centre teams is essential.

Qualifications

• Strong knowledge of server hardware architectures and board-level debugging.
• Experience isolating failures using system logs, telemetry, power data and thermal metrics.
• Hands-on experience with HPC systems, AI compute platforms or rack-scale infrastructure.
• Ability to lead structured root cause analysis and propose practical corrective actions.
• Confidence working across engineering, platform and data centre teams.
• Clear written and verbal communication, with the judgement to guide junior engineers.

Responsibilities

• Lead advanced operational, diagnostic and engineering support across lab and data centre environments.
• Improve hardware bring-up, validation and troubleshooting for AI compute platforms.
• Diagnose failures across server blades, racks, power systems, thermal behaviour, network configuration and BIOS/BMC issues.
• Turn hard problems into root cause analysis, corrective action and better operating practice.
• Support new platforms from early bring-up through deployment.
• Collaborate with Systems Engineering, Hardware Engineering, server engineering, firmware, platform architects and data centre operations.

Skills

Server hardware architectures

Board-level debugging

Telemetry data analysis

Power and thermal metrics

HPC / AI compute platforms

Rack-scale infrastructure

Root cause analysis

Cross-team collaboration

Clear written communication

Job description

Graphcore is seeking a hands-on hardware engineering specialist to lead advanced operational, diagnostic and engineering support across lab and data centre environments.

You will diagnose failures on server blades, racks, power, thermal and BIOS/BMC issues, driving root-cause analysis and practical corrective actions, from early bring-up to deployment of AI compute platforms. Collaboration across systems, hardware, firmware and data centre teams is essential.