Lead Functional Consultant, Customer Support (CS)

Icertis Inc.; Greater London; On-site; GBP 74,000 - 111,000; Full time

Benefits offered by this job

Annual incentive bonus

Equity

Job summary

Icertis is seeking a Lead Functional Consultant for Public Sector to drive end-to-end ICI implementations for government and federally-focused customers. You will lead discovery, design workshops, configurations, testing, and go-live activities, acting as a trusted advisor to deliver value.

The role requires enterprise SaaS implementation expertise, strong stakeholder management, and the ability to translate complex contracting requirements into scalable ICI solutions.

Qualifications

• Experience implementing enterprise SaaS solutions, preferably within CLM, procurement, ERP, CRM, legal operations, or workflow platforms.
• Participation in at least three full-lifecycle implementations in a functional consulting, business analysis, or solution consulting role.
• Strong stakeholder management, workshop facilitation, and executive-level communication skills.

Responsibilities

• Serve as the primary functional advisor for Public Sector and Federal customers.
• Lead discovery sessions, requirements gathering, design workshops, and UAT preparation.
• Translate business, compliance, and contracting requirements into scalable ICI solutions.
• Own functional delivery across the full implementation lifecycle, from discovery through go-live.
• Lead design reviews and ensure solutions align with product capabilities and best practices.
• Oversee configuration activities and validate solutions against approved requirements.
• Drive testing, defect resolution, deployment readiness, and overall implementation quality.
• Partner with project managers, architects, technical teams, and customer stakeholders.
• Identify risks, manage escalations, and support mitigation planning.
• Mentor consultants and analysts while promoting delivery excellence and reusable best practices.

Skills

Enterprise SaaS implementation

Stakeholder management

Workshop facilitation

Requirements gathering

Solution design

Executive-level communication

Multi-priority delivery

Tools

Icertis Contract Intelligence (ICI)

Job description

The Lead Functional Consultant, Public Sector is a senior, customer-facing consulting leader responsible for driving the successful implementation of Icertis Contract Intelligence (ICI) solutions for Public Sector customers. Acting as a trusted advisor, this role leads discovery, solution design, configuration oversight, stakeholder workshops, testing, and go-live activities while ensuring scalable, product-aligned solutions that deliver business value.

This hands-on role requires ownership of end-to-end functional delivery, leadership of customer workstreams, and close collaboration with cross-functional teams. The ideal candidate combines strong consulting skills, enterprise SaaS implementation experience, and expertise in translating complex business and contracting requirements into practical solutions.

This position requires on-site presence five days per week at our new office in Reston, Virginia.

This position will support U.S. government contracts that require U.S. citizenship or U.S. Person status (Permanent Resident), depending on the project. Additionally, this role may require the ability to obtain and maintain a U.S. government Top Secret security clearance.

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

Who we a re:

Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [e-mail] or get in touch with your recruiter.

The Lead Functional Consultant Public Sector is a senior, customer-facing consulting leader responsible for driving the successful implementation of Icertis Contract Intelligence (ICI) solutions for Public Sector customers. Acting as a trusted advisor, this role leads discovery, solution design, configuration oversight, stakeholder workshops, testing, and go-live activities while ensuring scalable, product-aligned solutions that deliver business value.

• Experience implementing enterprise SaaS solutions, preferably within CLM, procurement, ERP, CRM, legal operations, or workflow platforms.
• Participation in at least three full-lifecycle implementations in a functional consulting, business analysis, or solution consulting role.
• Strong expertise in requirements gathering, solution design, process mapping, configuration, testing, and deployment.
• Proven ability to lead workstreams and independently manage deliverables.
• Experience facilitating design reviews and driving scalable, product-aligned decisions.
• Strong stakeholder management, consulting, and workshop facilitation skills.
• Excellent written and verbal communication skills, including executive-level presentations and documentation.
• Strong analytical and problem-solving abilities with a customer-focused mindset.
• Ability to collaborate effectively across project, product, engineering, architecture, QA, and customer teams.
• Demonstrated ownership, accountability, and ability to manage multiple priorities in a fast-paced environment.

Salary Range: Min $100,000 - $150,000 USD per year

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.

#LI-AA1

• Serve as the primary functional advisor for Public Sector and Federal customers.
• Lead discovery sessions, requirements gathering, design workshops, and UAT preparation.
• Translate business, compliance, and contracting requirements into scalable Icertis solutions.
• Own functional delivery across the full implementation lifecycle, from discovery through go-live.
• Lead design reviews and ensure solutions align with product capabilities and best practices.
• Oversee configuration activities and validate solutions against approved requirements.
• Drive testing, defect resolution, deployment readiness, and overall implementation quality.
• Partner with project managers, architects, technical teams, and customer stakeholders.
• Identify risks, manage escalations, and support mitigation planning.
• Mentor consultants and analysts while promoting delivery excellence and reusable best practices.