Lead Forms Developer

Gravesham; Gravesend; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

23 days leave + bank holidays

VivUp discounts

Career development

Eye care vouchers

Occupational health

Cycle to work

EAP 24/7

Hybrid working

Free parking

EV salary sacrifice

Job summary

Gravesham Borough Council is seeking a Lead Forms Developer at the Civic Centre, Gravesend, to design and maintain digital forms and content for the council website. You will help modernise online services and ensure accessibility and usability for residents.

You will work with the Granicus Customer Experience Platform and a CMS, test user journeys, publish accessible content, and collaborate with internal teams to improve online services.

Qualifications

• Experience designing and developing web forms.
• Experience with a Customer Experience Platform (Granicus) and content management systems.
• Strong front-end HTML skills and accessibility awareness.
• Ability to test usability and improve online services.
• Excellent written and verbal communication.

Responsibilities

• Design and develop intelligent web forms using Granicus.
• Undertake user testing to understand the user experience and support online services.
• Write and publish accessible web content for residents.
• Manage website content and ensure clear, concise communications.
• Work with internal departments to improve web content publication practices.

Skills

HTML

Front-end development

User testing

Tools

Granicus

CMS

Job description

• Salary: £31,927to £38,957 inclusive of localallowance
• Status: Permanent
• Hours: 37 hours
• Location: Civic Centre, Gravesend

The Role

Digital technology is revolutionising all aspects of our lives and Gravesham Borough Council is at the forefront by modernising the way in which it serves its residents.

This is an exciting opportunity for someone who is looking to pursue a career within the council’s successful Digital Team by developing and improving our website and online services. As a Lead Forms Developer, your role is to develop and maintaindigital forms and create content for our council website.

We need someone with a passion to make a difference. Someone who gets excited at the prospect of designing and building online services that residents will use time and time again. Someone who is constantly looking to better themselves and the applications they build to ensure they are fit for purpose and meeting customer need.

Main responsibilities of the position include:

• Responsible for designing and developing intelligent web forms using the council's Customer Experience Platform (Granicus).
• Undertake user testing using tools and techniques to understand the user experience and support the development of online services.
• Responsible for writing and publishing accessible web content that meets the needs and expectations of our citizens.
• Manage website content and ensure that content and communications are clear and concise.
• Working with internal departments to improve web content and promote best practice in content publication.

We are looking for an enthusiastic and highly motivated individual with working knowledge of front-end development frameworks such as HTML.

The successful candidate will possess experience of working in a Customer Experience Platform andContent Management System (CMS)to create, update and maintain digital content.

About you

You will have excellent written and verbal communication skills, the ability to think strategically and logically.

You will have experience of working in a Customer Experience Platform andContent Management System (CMS)to create, update and maintain digital content.

Experience of creating and developing online forms will be required. Working knowledge of front-end development frameworks such as HTML.

Proven experience of understanding user needs for web content, tools and transactional services, especially those with complex user journeys.

Understand The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, and the development techniques required to comply with the legislation.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

• A minimum of 23 Days Annual Leave plus bank holidays.
• Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
• Career development, training opportunities and access to e-learning
• Access to eye care vouchers and VDU Glasses
• External Occupational Health service
• Cycle to Work Scheme
• Access to EAP Services 24/7
• Hybrid Working
• Free parking
• Octopus Electric Vehicles Salary Sacrifice Scheme

Applicants must be able to demonstrate all essential requirements as listed in the job description.

We reserve the right to close this vacancy at any time prior to the closing date.

If you would like to have an informal discussion with the recruiting manager, please email David Herrington (Head of Digital & IT) on [e-mail] .

The proposed interview date for this role is 9 September.

You should submit your application by 6 September 2026.