Lead Engineer - Plumbing

Platform Housing Group; Worcester; On-site; GBP 41,000 - 43,000; Full time

Benefits offered by this job

Competitive salary £41,800

25 days annual leave

Pension up to 12%

Company van and fuel card

Mobile phone and device

Medicash health benefits

Learning and development opportunities

Opportunity to shape trade excellence

Job summary

Platform Housing Group’s Platform Property Care arm is hiring a Lead Engineer - Plumbing in Worcestershire. The role focuses on hands-on plumbing repairs while coaching colleagues, assessing competence, and promoting best practice across the teams.

You will split time between delivering trade work (70–80%) and mentoring apprentices, with a strong emphasis on health and safety and customer service.

Qualifications

• NVQ Level 2 in Plumbing or equivalent
• Unvented Hot Water qualification is essential
• Full valid UK driving licence
• DBS check required
• Experience in social housing or housing association
• Experience working in occupied domestic properties
• Experience coaching, mentoring or assessor activity

Responsibilities

• Carry out a wide range of plumbing repairs and maintenance in homes and communal areas
• Manage jobs from inspection through to completion with excellent customer service
• Support colleagues through coaching, mentoring and skills development
• Assess and sign off colleagues against multi-skill framework and support apprentices through EPA
• Promote consistent trade standards and best practice across Platform Property Care
• Work with Learning & Development to support trade training and upskilling
• Conduct trade audits, reviews and quality assessments to ensure compliance
• Act as technical expert and escalation point for trade queries
• Monitor industry developments and regulatory changes to drive continuous improvement

Skills

Plumbing

Coaching

Customer service

Health & safety

Driving licence

Education

NVQ Level 2 in Plumbing

Job description

Are you a highly skilled Plumber who takes pride in delivering excellent repairs and maintenance and supporting others to succeed?

At Platform Property Care, we're looking for three Lead Engineers – Plumbing to join our team in Worcestershire. This is an exciting opportunity for an experienced multi skilled Plumber to combine hands‑on trade expertise supporting colleagues, driving quality standards and helping improve our service delivery.

Acting as the subject matter expert for plumbing, you'll spend around 70-80% of your time delivering repairs and maintenance work, while dedicating the remainder to coaching colleagues, assessing competence, supporting apprentices, and promoting best practice across our Property Care teams.

What could you be doing?

You'll be ensuring our customers' homes are maintained and repaired to a high standard while also helping to drive consistency, quality and best practice across our Property Care teams.

As a Lead Engineer - Plumbing, you will:

• Carry out a wide range of plumbing repairs and maintenance work within customers' homes and communal areas.
• Manage jobs from inspection through to completion, ensuring excellent customer service throughout.
• Support colleagues through coaching, mentoring and skills development
• Assess and sign off colleagues against our multi-skill framework and support apprentices through their End Point Assessments (EPA).
• Promote consistent trade standards and best practice across Platform Property Care.
• Work alongside Learning & Development teams to support trade training and upskilling initiatives.
• Conduct trade audits, reviews and quality assessments to ensure compliance and high standards.
• Act as a technical expert and escalation point for trade-related queries.
• Monitor industry developments, legislation and emerging technologies to support continuous improvement and enhance service delivery.

No two days are the same. It's a challenging and rewarding role that offers the opportunity to combine practical trade expertise with developing others and improving services for our customers.

Who are we looking for?

You will be a highly motivated and customer-focused professional who takes pride in delivering quality workmanship and supporting others to succeed.

You will be:

• A strong team player with a positive, can‑do attitude.
• Comfortable working independently and taking ownership of your workload.
• Passionate about developing others and sharing your knowledge.
• Organised and focused on delivering right‑first‑time outcomes.
• Able to communicate effectively with customers, colleagues and apprentices.
• Committed to maintaining excellent health and safety standards.

Some things we need from you:

• NVQ Level 2 in Plumbing, completed apprenticeship or equivalent qualification.
• Additional Trade qualifications.
• Unvented Hot Water qualification is essential
• Significant experience working as a Plumber within the building trade.
• Experience working within occupied domestic properties.
• Strong knowledge of health and safety requirements.
• Experience of recording accurate job and repair information using mobile devices.
• Good IT and digital skills
• The ability to coach, support and develop colleagues.A commitment to delivering excellent customer service
• Experience working within social housing, a local authority or housing association.
• Previous coaching, mentoring or assessor experience.
• A full valid driving licence is essential as this is a mobile role.
• As you will be working within customers' homes this role requires a DBS check.
• This role is for a team covering Worcestershire. Ideally you will only have a maximum of an hour's commute to this area.

Working for Platform Property Care, you will benefit from

• Competitive salary of £41,800 plus opportunities for overtime and out-of-hours payments.
• 25 days annual leave, with the option to purchase up to 5 additional days.
• Pension scheme with employer contributions of up to 12% (inclusive of life assurance).
• Company van and fuel card for business use.
• Mobile phone, tablet, and lone worker device.
• Access to healthcare and wellbeing benefits through Medicash.
• Ongoing learning and development opportunities.
• The chance to play a key role in shaping trade excellence across our Property Care teams.

Why apply?

This is an excellent opportunity for an experienced multi skilled Plumber looking to take the next step in their career. As a Lead Engineer - Plumbing, you'll play a key role in driving technical excellence, developing colleagues, improving service quality, and delivering outstanding outcomes for customers.

Part of Platform Housing Group, Platform Property Care is a well‑established property maintenance business. We value the contribution our colleagues make and are committed to developing a highly skilled and engaged workforce that delivers excellent services for our customers.

Interviews will take place in person at our office in Worcester on 30th September and 1st October.

This role is mobile, so it is essential that you hold a valid UK driving licence. Unfortunately, we cannot progress applications from candidates who do not hold this.

We do not require recruitment agency support at this time. All speculative CVs will be treated as direct applications.