Lead Engineer - Plumbing

Platform Housing Group; Louth; On-site; GBP 42,000 - 54,000; Full time

Job summary

Platform Property Care in Lincolnshire is seeking a Lead Engineer – Plumbing to lead hands-on plumbing repairs and mentor colleagues. The role focuses on delivering high-quality maintenance in customers' homes and communal areas, while promoting best practice across the team.

You will drive inspections to completion, coach apprentices, and ensure safety compliance, with a strong emphasis on customer service and continuous service improvement.

Qualifications

• NVQ Level 2 in Plumbing, completed apprenticeship or equivalent qualification.
• Unvented Hot Water qualification is essential.
• Significant experience working as a Plumber within the building trade.
• Experience working within occupied domestic properties.
• Strong knowledge of health and safety requirements.
• Experience of recording accurate job and repair information using mobile devices.
• Good IT and digital skills.
• The ability to coach, support and develop colleagues.

Responsibilities

• Carry out a wide range of plumbing repairs and maintenance work within customers' homes and communal areas.
• Manage jobs from inspection through to completion, ensuring excellent customer service throughout.
• Support colleagues through coaching, mentoring and skills development.
• Assess and sign off colleagues against our multi-skill framework and support apprentices through their End Point Assessments (EPA).
• Promote consistent trade standards and best practice across Platform Property Care.
• Work alongside Learning & Development teams to support trade training and upskilling initiatives.
• Conduct trade audits, reviews and quality assessments to ensure compliance and high standards.
• Act as a technical expert and escalation point for trade-related queries.
• Monitor industry developments, legislation and emerging technologies to support continuous improvement and enhance service delivery.

Skills

Coaching

Customer focus

Health & safety

Leadership

Communication

Education

NVQ Level 2 in Plumbing

Unvented Hot Water qualification

Completed apprenticeship or equivalent

Additional Trade qualifications

Job description

Are you a highly skilled Plumber who takes pride in delivering excellent repairs and maintenance and supporting others to succeed?

At Platform Property Care, we're looking for a Lead Engineer – Plumbing to join our team in Lincolnshire. This is an exciting opportunity for an experienced multi-skilled Plumber to combine hands-on trade expertise supporting colleagues, driving quality standards and helping improve our service delivery.

Acting as the subject matter expert for plumbing, you'll spend around 70-80% of your time delivering repairs and maintenance work, while dedicating the remainder to coaching colleagues, assessing competence, supporting apprentices, and promoting best practice across our Property Care teams.

What could you be doing?

You’ll be ensuring our customers' homes are maintained and repaired to a high standard while also helping to drive consistency, quality and best practice across our Property Care teams.

As a Lead Engineer - Plumbing, You Will

• Carry out a wide range of plumbing repairs and maintenance work within customers' homes and communal areas.
• Manage jobs from inspection through to completion, ensuring excellent customer service throughout.
• Support colleagues through coaching, mentoring and skills development
• Assess and sign off colleagues against our multi-skill framework and support apprentices through their End Point Assessments (EPA).
• Promote consistent trade standards and best practice across Platform Property Care.
• Work alongside Learning & Development teams to support trade training and upskilling initiatives.
• Conduct trade audits, reviews and quality assessments to ensure compliance and high standards.
• Act as a technical expert and escalation point for trade-related queries.
• Monitor industry developments, legislation and emerging technologies to support continuous improvement and enhance service delivery.

No two days are the same. It's a challenging and rewarding role that offers the opportunity to combine practical trade expertise with developing others and improving services for our customers.

Who are we looking for?

You’ll be a highly motivated and customer-focused professional who takes pride in delivering quality workmanship and supporting others to succeed.

You Will Be

• A strong team player with a positive, can-do attitude.
• Comfortable working independently and taking ownership of your workload.
• Passionate about developing others and sharing your knowledge.
• Organised and focused on delivering right-first-time outcomes.
• Able to communicate effectively with customers, colleagues and apprentices.
• Committed to maintaining excellent health and safety standards.

Some Things We Need From You

• NVQ Level 2 in Plumbing, completed apprenticeship or equivalent qualification.
• Additional Trade qualifications.
• Unvented Hot Water qualification is essential
• Significant experience working as a Plumber within the building trade.
• Experience working within occupied domestic properties.
• Strong knowledge of health and safety requirements.
• Experience of recording accurate job and repair information using mobile devices.
• Good IT and digital skills
• The ability to coach, support and develop colleagues.