Lead Engineer

Mitie Group plc.; Guildford; On-site; GBP 38,000 - 52,000; Full time

Job summary

Mitie Group plc. is seeking a self-motivated individual to support and guide the engineering team, plan maintenance tasks, and coordinate with the Scheduler to optimise regional resources.

Key duties include ensuring schedule compliance, handling customer concerns with urgency, leading toolbox talks, site surveys, and rota management for the area, while providing technical support and contributing to project delivery.

Qualifications

• Experience of working in a challenging/ fast paced environment.
• Technically proficient in most types of the security and fire products.
• Professional, Assertive and positive flexible approach.
• Willing to learn and adapt to new systems and requirements.
• Effective line management skills and team leadership.
• Industry knowledge and customer-focused mindset.

Responsibilities

• To ensure performance and service is in line with compliance and monthly schedules.
• Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.
• Complete tool box talks with direct reports providing clear records of completion to the compliance team.
• Be available for site surveys and installation handovers as directed by your RSM.
• Organise and maintain and communicate an effective call out rota for the area.
• Responsible for minor works delivery within area through dedicated minor works resource.
• Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.
• To assist the Regional Service Manager in management of engineering team.
• Support engineers in stock control and further action management.
• To attend and assist with troublesome sites and complaints.
• Technically support DRS and Sales Team with quotations.
• Initial planning of ppm on large/ complex sites – meeting with customers in support of key sites in region.
• To assist in delivery of small bespoke projects and ensure on time delivery.
• Ensuring right behaviour is demonstrated across the team (customer portals, Timesheets, Lightfoot, Tools, PPE).
• Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer's instructions.
• Take ownership of all customers in relation to all aspects of service delivery.
• Be available to work overtime and weekends when required subject to reasonable notice.

Skills

Energy

Calm under pressure

Enthusiastic

Line management

Fast paced environment experience

Security and fire products knowledge

Professional and assertive

Willing to learn

Team player

Industry knowledge

Job description

A self-motivated person who gives day to day support and Guidance to the engineering team in their area, they will plan and monitor the maintenance tasks and work in conjunction with the Scheduler for the area to ensure effective and profitable use of the engineering resource for region.

Main duties

• To ensure performance and service is in line with compliance and monthly schedules.

• Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.

• Complete tool box talks with direct reports providing clear records of completion to the compliance team.

• Be available for site surveys and installation handovers as directed by your RSM.

• Organise and maintain and communicate an effective call out rota for the area.

• Responsible for minor works delivery within area through dedicated minor works resource.

• Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.

• To assist the Regional Service Manager in management of engineering team.

• Support engineers in stock control and further action management.

• To attend and assist with troublesome sites and complaints.

• Technically support DRS and Sales Team with quotations.

• Initial planning of ppm on large/ complex sites – meeting with customers in support of key sites in region.

• To assist in delivery of small bespoke projects and ensure on time delivery.

• Ensuring right behaviour is demonstrated across the team (customer portals, Timesheets, Lightfoot, Tools, PPE)

• Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer's instructions.

• Take ownership of all customers in relation to all aspects of service delivery.

• Be available to work overtime and weekends when required subject to reasonable notice.

Person Specification

Essential

• Personality – Energy, calm under pressure, enthusiastic.

• Effective line management skills.

• Experience of working in a challenging/ fast paced environment.

• Technically proficient in most types of the security and fire products.

• Professional, Assertive and positive flexible approach.

• Willing to learn.

• Team player.

• Industry knowledge.