Lead Engineer

Digital Realty; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Digital Realty is seeking a Lead Engineer to direct the Operations Site Team and Vendors, ensuring the Data Center operates safely, within SLA, with minimal risk, and that all activities are documented in CMMS. You will supervise daily tasks, approve maintenance work, and drive continuous improvement across building services.

You will coordinate incident management and reporting, lead responses to infrastructure issues with Site Engineers, and manage planned and reactive maintenance, while

Qualifications

• Experience in mission-critical mechanical and electrical environments.
• Data center experience is essential.
• Knowledge of UPS, generators and cooling systems.
• Recognised electrical training (City and Guilds, etc.).
• Experience in operation of critical building infrastructure (Electrical, Mechanical, Building Fabric).
• ITIL and/or ServiceNow experience preferred.
• Ability to present information to diverse audiences.

Responsibilities

• Ensure adherence to safety protocols and permit systems on site.
• Lead response to infrastructure issues and coordinate with Site Engineers and specialists.
• Coordinate incident management and CMMS-based reporting.
• Operate within defined Service Operations processes and site SOPs.
• Oversee supervision of Specialist Service Contractors and inductions.
• Provide support to Data Center and Site Management teams and coordinate coverage.

Skills

M&E environments

Data center experience

UPS & generators

Electrical training

ITIL/ServiceNow

Audience presentation

Decision making

Tools

CMMS systems

ServiceNow

Job description

Your role

The Lead Engineer directs daily the Operations Site Team, its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs/KPIs with full utilization of CMMS system and incidents are dealt with appropriately.

Job Description

Your role

The Lead Engineer directs daily the Operations Site Team, its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs/KPIs with full utilization of CMMS system and incidents are dealt with appropriately.

What You'll Do

• Ensure adherence to safety protocols, regulatory standards, and permit systems, overseeing all on-site works
• Lead response to building services infrastructure issues, coordinating with Site Engineers and engaging third-party specialists when necessary.
• Coordinate incident management, maintaining & issuing incident reports using CMMS systems.
• Operate within defined Service Operations processes and work within site-specific standard operating procedures.
• Undertake duties as required as an HV Authorized Person in all aspects required in the operation of an operational facility, from safe isolations to issuing of permits to work.
• Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures.
• Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes.
• With support from Site Engineers, and in collaboration with the Technical Ops planning team, oversee the initial supervision of Specialist Service Contractors, conducting inductions, approving minor works listed on service report sheets.
• Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage coordination.

What You'll Need

• Strong experience working in mission-critical mechanical & electrical environments.
• Experience in data centers or a similar environment is essential.
• Knowledge of key infrastructure components of DCs (like UPS's, Generators, and Cooling systems)
• Recognized formal electrical training (City and Guilds etc.).
• Experience and Knowledge of the Operation of Critical Building infrastructure (Electrical, Mechanical, and Building Fabric)
• ITIL and/or Service Now Experience is preferred but not essential.
• Can prepare & present relevant information in front of all types of audiences.
• Decision maker, good decision-making skills based on analysis of risk situations.
• Must be self-driven, well organised, and able to prioritise and handle multiple tasks with attention to detail.
• Reliable, setting high standards of personal commitment.
• Open for change, adapt to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing site needs, proactive, has a can-do attitude, and can delegate when appropriate.

About Us

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Training and Development

Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.

Safely Powering Progress

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.