Lead Energy Adviser

LLOYD'S REGISTER INTERNATIONAL; Croydon; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Generous leave

Job summary

Citizens Advice Croydon is hiring a Lead Energy Adviser to assess clients’ energy needs and provide tailored advice. You will identify strategies to maximise income and support clients via multi-channel methods, including one-to-one sessions and group workshops.

The role requires energy training or related qualifications, or a year of generalist advice experience in welfare benefits, debt or housing. Hybrid working and a warm team environment are offered.

Qualifications

• Ideal: Citizens Advice Energy training and/or NEA Level 3 City and Guilds Level Energy Awareness training.
• Alternatively: at least 1 year of generalist advice or welfare benefits, debt or housing casework.
• Commitment to high standards and excellent customer service.

Responsibilities

• Assess each client’s situation in depth to identify energy-related strategies.
• Explore opportunities to maximise client income and provide supported advice.
• Advise using multi-channel approaches and deliver group workshops where appropriate.

Skills

Energy training

Advising experience

Customer service

Education

NEA Level 3 City and Guilds Level Energy Awareness

Job description

Lead Energy Adviser

Apply before 5pm on 9 October 2026.

Job summary

• Salary
• £31,537 - £33,699
• Location
• Croydon (Hybrid)
• Workplace
• Hybrid working
• Contract
• Fixed term contract, until 31 March 2028
• Hours per week
• 35

About the role

Citizens Advice Croydon is a well established local charity serving the London Borough of Croydon. We make a meaningful difference to the lives of the people coming to us for help and support. We are proud of the high quality advice we provide and we are looking for someone who will be committed to delivering excellent customer service and working to the highest standards.

The successful candidate will ideally have completed the Citizens Advice Energy training, and/or the NEA Level 3 City and Guilds Level Energy Awareness training. However, if you have at least one year's experience of providing generalist advice or experience of welfare benefits, debt or housing casework this role will be of interest to you.

In this role you will assess each client's situation in depth, identifying the most appropriate strategies to support with energy related matters, including exploring every opportunity to maximise income. You will support clients using a multi channel approach and be confident in being able to deliver advice and support on an individual client basis as well as utilizing group methods such as workshops.

We offer a warm and friendly working environment, hybrid working arrangements, generous leave and other employee benefits and the opportunity to develop professionally.