Lead Email Designer — Creative Lead for Luxury Brand

Harrods; Greater London; On-site; GBP 60,000 - 82,000; Full time

Benefits offered by this job

Company pension

Flexible working

25 days' holiday

Birthday off

Discount (up to 33% in-store)

Season ticket loan

Job summary

Harrods is seeking a Lead Email Designer on a nine‑month fixed-term contract to drive design, build, and ongoing evolution of our marketing, triggered and lifecycle emails.

You will manage the email design team, ensure responsive templates, and maintain on-brand, mobile-first communications built in Emarsys with reusable blocks. You will collaborate with CRM, Content and Creative teams to deliver a unified Harrods experience.

Qualifications

• Gather and act on insights from analytics, competitor analysis and user testing to inform email design.
• Learn and apply email user profiles and key personas.
• Fluent with Adobe Creative Suite (Photoshop, Illustrator) and Figma.
• Strong technical skills in HTML and CSS; Emarsys familiarity a bonus.
• Understand email client constraints, browsers and accessibility.

Responsibilities

• Oversee design, build and continual improvement of Harrods email communications.
• Lead the email design team and approve templates and designs.
• Ensure templates are responsive and mobile-optimised.
• Collaborate with CRM, Content and Creative teams for a unified brand experience.

Skills

Adobe Creative Suite

Figma

HTML/CSS

Email design

Analytics

Team leadership

Tools

Emarsys

Job description

Harrods is seeking a Lead Email Designer on a nine‑month fixed-term contract to drive design, build, and ongoing evolution of our marketing, triggered and lifecycle emails.

You will manage the email design team, ensure responsive templates, and maintain on-brand, mobile-first communications built in Emarsys with reusable blocks. You will collaborate with CRM, Content and Creative teams to deliver a unified Harrods experience.