Lead Distribution Manager, Princess Royal Parcel Hub (NW10 7RH)

Royalmailgroup; Croydon; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Distribution Manager to oversee operations at the Princess Royal Parcel Hub. This pivotal role involves managing a large team, ensuring compliance with UK transport legislation, and driving continuous improvement initiatives. You will foster relationships with stakeholders, optimize fleet utilization, and implement strategic plans to enhance performance. With a competitive salary, annual bonus potential, and generous leave, this position offers an exciting opportunity to lead in a dynamic environment that values diversity and inclusion.

Benefits

Car Discount

Annual Bonus

Generous Annual Leave

Pension Scheme

Qualifications

• Proven track record in logistics operations with strong leadership skills.
• Knowledge of safety requirements and accident investigation.

Responsibilities

• Oversee safe operation of distribution management team and fleet.
• Ensure compliance with legal obligations and optimize mail flow.

Skills

Logistics Operations

Team Leadership

UK Road Transport Legislation

Stakeholder Relationship Building

Negotiation Skills

Continuous Improvement Methodologies

Education

Certificate of Professional Competence

Tools

Network Planning Tools

Job description

Job reference 323916

Lead Distribution Manager, Princess Royal Parcel Hub - NC9

NC901
Competitive salary plus £2,800 car discount, 18% annual bonus potential, 27.5 days annual leave plus bank holidays, and a pension scheme with highly competitive contribution rates.
Permanent, Full-time
Princess Royal Parcel Hub, Stonebridge, NW10 7RH

For a full job description, please click on the following link: Job Descriptions

About the role

Reporting to the Area Distribution Manager, the Lead Distribution Manager will oversee the safe and legal operation of the fleet and distribution operations management team at both Princess Royal and Greenford Vehicle Operating Centres. The role involves ensuring continuous optimization and effective management of distribution operations and vehicle operating centres within a defined geographical area, complying with legal obligations to the Traffic Commissioner. You will lead managerial and frontline teams trained and motivated to ensure mail transportation between Plants, Network and Collection hubs, Delivery Offices, and external customers.

You will line manage 9 Transport Managers overseeing up to 250 HGV and agency drivers, with responsibilities including:

• Pipeline Performance & Continuous Improvement

• Deploy and embed World Class Mail across Distribution/Vehicle Operating Centres, including pillar lead activity.
• Review site performance using balanced scorecard/Key Performance Indicator metrics and develop plans to address performance gaps with your team, utilizing continuous improvement tools.
• Professionalize distribution through programme enablers, ensuring operational work plans are achieved and mail flow is optimized, compliant with policies and procedures. Lead change initiatives.

• Asset Management

• Ensure compliance with all fleet/truck legislative requirements, holding an O’Licence for the site and a Certificate of Professional Competence.
• Build effective relationships with Fleet Business partners to optimize fleet utilization.
• Coordinate with Asset managers to ensure efficient container flow plans.
• Ensure compliance with distribution management systems like pre-advice and Open Options.

• Managing Individual and Team Performance

• Apply business standards, policies, and agreements effectively. Coach Traffic Office Managers where applicable.
• Create a positive IR/ER climate with employee involvement in performance improvement.
• Implement performance management activities, including 121 meetings and Personal Development Plans.
• Develop training plans to support national and local training needs, utilizing Advance Driver Coaches.
• Achieve site Employee Survey targets.

• Planning/Customer

• Maintain professional relationships with external partners/customers and internal stakeholders critical to site performance.
• Implement and achieve business plans.
• Coordinate plans for special events and delivery.
• Manage effective agency relationships.

About You

To excel in this role, you should possess and demonstrate the following skills and experience:

• Knowledge of safety requirements and accident investigation.
• Industry experience in logistics operations or related fields, with a proven track record of leading teams and delivering results.
• Knowledge of UK road transport legislation; must be Certificate of Professional Competence qualified and willing to study to attain within 6 months.
• Understanding of Network Planning tools, Royal Mail policies, and processes.
• Strategic planning, project management, and data/budget analysis skills.
• Strong stakeholder relationship-building and influencing skills.
• Negotiation skills with union representatives at local and divisional levels.
• Experience with World Class Mail and Continuous Improvement methodologies.

Next Steps

The selection process includes an interview with competency-based and role-specific questions. We are committed to transparency and will provide interview questions in advance to help you prepare and showcase your best examples.

Royal Mail values diversity and inclusion, supporting belonging and a positive work environment. We are happy to accommodate any adjustments needed during the application and hiring process. Please specify these in your application.

For more about Royal Mail Group and our values, click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 19th May 2025. The advert may close early if sufficient applications are received.

Job Enquiries: Ricky Archer - [e-mail]

Recruitment Enquiries: Luke Taylor - [e-mail]

Guidance on CV writing and interview preparation is available via SuccessFactors courses: ‘CV Guidance’ and ‘Interview Skills’.

During the online application, you will need to confirm that you meet the minimum eligibility criteria. Please review these criteria beforehand and seek necessary approvals.

Internal application eligibility criteria can be found here.

Terms of appointment are detailed in the advert; voluntary transfer terms apply unless stated otherwise.