Lead Data Analyst

Financial Ombudsman Service; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an analytical professional to join their dynamic team. This role involves delivering evidence-based insights that drive strategic decisions within the organization. You will leverage your analytical skills and experience to support key projects and enhance the team's efficiency. With a strong focus on collaboration and communication, you will engage with stakeholders and guide your colleagues in delivering impactful analysis. Enjoy a flexible hybrid working environment and a range of attractive benefits while contributing to a values-led organization committed to making a difference in the financial sector.

Benefits

25 days holiday entitlement

Private medical insurance

Employee Assistance Programme

Gym membership discounts

On-site gym

Career development opportunities

Flexible benefits

Enhanced maternity pay

Critical illness cover

Life assurance cover

Qualifications

• Strong analytical experience with a focus on evidence-based analysis.
• Knowledge of quantitative and qualitative analytical techniques is essential.

Responsibilities

• Shape and deliver evidence-based analysis for strategic business decisions.
• Support analytics leadership on key projects and deliverables.

Skills

Analytical skills

SQL

Python

Mathematical modelling

Statistical theory

Project management

Communication skills

Attention to detail

Teamwork

Education

Degree in Mathematics or Statistics

Tools

Data analysis tools

Job description

time left to apply End Date: January 13, 2025 (18 days left to apply)

job requisition id JR-01973

Contract: Permanent

Working hours: Full time is 35 hours a week.

Reporting to: Lead Analyst

Office: London Docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

About FOS

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.

About the Analytics and Insight Team

We deliver timely insight to support evidenced based decision making across casework and support functions within FOS. As a team that has grown significantly within the last 18 months, we are also working to continuously enhance our ways of work and deliver more efficiently and with greater impact.

Key Responsibilities

1. You will bring your analytical experience and appropriate qualifications to the table to shape and deliver evidenced based analysis that supports strategically aligned business choices and change.
2. You will support the analytics leadership on longer term analytics deliverables through your proactive involvement in key projects.
3. You will utilise your experience in delivering proactively and playing a guiding role on key analytical projects, supporting, and guiding your colleagues where required.
4. During this process, you will bring your demonstrated experience of working independently and engaging with key stakeholders during shaping, execution, and delivery.
5. You will leverage your knowledge and experience of shaping analytical workflows, support structures and data shaping across a sizeable organisation to uplift and mature the team’s ways of work into the future.
6. A strong record of impact through analysis, ideally in a large organisation that prides itself on customer service.
7. Experience of leading and delivering a portfolio of analytical work – through your own analytical and problem-solving skills and supporting the analysis of others.
8. The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your – and others’ – analytical expertise drives evidence-based improvements.
9. Knowledge (Math/Stats degree or aligned qualification essential) and practical experience of a range of quantitative and qualitative analytical techniques, with expertise in several specific, technical areas (for example: SQL, Python (preferred), mathematical modelling, sampling and statistical theory, systems thinking and operational research methods).
10. Strong communication skills, both verbal and written – you can explain your ideas in a way the choice makers understand and can act on.
11. Attention to detail coupled with a strong quality assurance focus, to ensure accurate solution delivery that meets the stated requirements.
12. Displaying good project management skills – you know how to get things done and can deliver on time.
13. Track record of delivering through others – for example project managing, line managing or shaping the analytical work of others.
14. Excellent teamwork skills, with the ability to build collaborative working relationships.
15. Experience with shaping analytical data structures within a large organisational setting an advantage.

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

1. 25 days holiday entitlement, with the option to buy extra or sell days
2. Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
3. Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
4. Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
5. Employee Assistance Programme
6. Extensive opportunities for personal and career development
7. Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
8. Extensive Well-being resources including on-site therapists (London office only)
9. Beautiful and bright London office looking over the Thames and near to mainline stations
10. Our Coventry office is 2 minutes’ walk from the main station

Applications need to be submitted by midnight on Sunday 12th January 2025.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role.