Lead Customer Success Engineer - Data & AI Security

veeamsoftware; Greater London; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private medical, dental, vision

Pension plan

Travel insurance

Learning & development

Job summary

Veeam Software is seeking a Lead Customer Success Engineer to drive long-term outcomes for Securiti AI solutions. You will own onboarding, adoption, and optimization, coordinating with executives to align security, privacy and governance roadmaps across DSPM and AI initiatives.

You will monitor health checks, identify churn risk, and shape renewal and expansion opportunities with technical and business insights. This role emphasizes collaboration with Sales and Customer Success to grow ARR.

Qualifications

• 12+ years in customer-facing technical roles focused on security, privacy, governance, cloud security or enterprise software.
• Experience with cloud platforms, data platforms, SaaS apps, security tech and enterprise architectures.
• Familiarity with DSPM, Privacy or AI Governance platforms is a plus.
• Preferred certifications: AWS, Azure, CISSP, CIPP, CIPM or similar.

Responsibilities

• Lead onboarding, adoption and optimization across the Securiti Data Command Center platform.
• Identify churn risk and upsell opportunities with technical insights.
• Conduct technical health checks on data security, privacy, and AI governance posture.
• Deliver quarterly value and adoption reviews to customers.
• Engage with CISO, CIO and Chief Privacy Officer to align roadmaps.
• Collaborate on adoption and expansion initiatives to drive customer success.
• Own technical success plan and adoption roadmap; influence renewal outcomes.
• Partner with Sales and Customer Success leadership on ARR growth.

Skills

Executive stakeholder

Cloud platforms

Data security

AI governance

DSPM knowledge

Customer outcomes

Communication skills

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.

What You’ll Do

• Setup customer accounts;facilitateonboarding; orient stakeholders; walk through administration portals; introduce support channels.
• Identifyexpansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
• Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build businesscases;define valuerealization;articulate expansionopportunities;schedule checkpoint reviews with stakeholders.
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
• Collaborate on adoption and expansion initiatives to drive customer success.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
• Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

What You’ll Bring

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get:

Veeam offers benefits that support your whole self:

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical, dental, and vision insurance with dependent enrolment
• Life insurance with enhanced coverage and global 24/7 protection
• Income protection after 26 weeks, covering a portion of salary
• Defined contribution pension plan with employer match
• Worldwide travel insurance for business and leisure, with option to enroll dependents
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of United Kingdom, Veeam reserves the right to decline the application for this position.

#LI-DF1 #LI-REMOTE

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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