Lead Customer Contracts Manager

Alexander Dennis; York and North Yorkshire; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Enhanced maternity and paternity benefits

Job summary

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. The ideal candidate will have excellent negotiation skills, a strong background in contract management within manufacturing, and the ability to lead a team effectively. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

Qualifications

• Experience in contract management within a manufacturing environment.
• Ability to work under pressure and manage a team effectively.
• Confident in navigating complex contracts.

Responsibilities

• Head up the Contract Management team and ensure smooth delivery of customer contracts.
• Be the go-to escalation point for live contracts.
• Work cross-functionally to maintain customer satisfaction.

Skills

Negotiation skills

Customer experience

Team management

Communication skills

Job description

2 days ago Be among the first 25 applicants

Location: UK - Hybrid (with travel to Alexander Dennis and customer sites as required).

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility. We design, deliver, and support market‑leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission, whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do

As Lead Customer Contracts Manager, you will head up our Contract Management team and ensure smooth delivery of customer contracts from order to completion. You will be the go‑to escalation point for live contracts and deputise for the Head of Customer Contracts when needed. You will work cross‑functionally to maintain customer satisfaction, manage contract specifications, and support key factory processes and customer visits.

What We’re Looking For

We are seeking a commercially astute leader with strong negotiation skills and a passion for customer experience. You will bring experience in contract management within a manufacturing environment, excellent communication skills, and the ability to manage a team while working under pressure. You will be confident navigating complex contracts and collaborating across departments to meet customer expectations.

Bonus if you have

• Project management qualification
• Extensive knowledge of the bus industry
• Experience in commercial and contract management in a manufacturing setting

What We Offer

Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values – What Guides Us

• Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
• Quality: We strive for excellence in our products, services, and all that we do.
• Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
• Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
• Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
• Sustainability: We seek long‑term success for our business, our communities and the environment through responsible sourcing, lean manufacturing and sustainable operations.

How To Apply

If you see yourself growing with Alexander Dennis and contributing to our vision, we would love to hear from you. Please complete our online application form and attach your CV. We care deeply about being inclusive and encourage applications from people with diverse backgrounds and experiences. If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role. To apply online, use our website. If you need an alternative method, call [phone] or email [e-mail].