Lead Critical Facilities Engineering Specialist - Manchester Campus

TN United Kingdom; Manchester; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Lead Critical Facilities Engineer to enhance operations at their Manchester campus. This role involves engaging with stakeholders to develop innovative concepts and improve customer experiences within data centers. You will manage project timelines, provide technical support during incidents, and mentor team members. With a competitive salary and generous benefits, this position offers a unique opportunity for career growth in a dynamic environment. If you thrive on complex challenges and are passionate about driving change, this role is for you.

Benefits

25 days leave plus bank holidays

Private Healthcare

Gym Membership

Employee Stock Purchase

Pension Plan

Cycle to Work

Season Ticket Loan

Qualifications

• Proven technical lead during incidents, with troubleshooting skills.
• Strong organizational skills for project planning and vendor management.

Responsibilities

• Serve as second point of contact when IBX manager is unavailable.
• Act as a customer-facing representative during key meetings.

Skills

Troubleshooting

Project Planning

Vendor Management

Customer Interaction

Technical Support

Job description

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Lead Critical Facilities Engineering Specialist - Manchester Campus, Manchester

Client: Equinix

Location: Manchester, United Kingdom

Job Category: -

EU work permit required: Yes

Job Details

Job Reference: [Reference Number]

Job Views: 2

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description

We are excited to announce an opportunity for a highly skilled specialist to join our operations team as a Lead Critical Facilities Engineer (CFE Level VI). This day-time role involves developing innovative concepts within our Data Centres. You will engage with UK and Global stakeholders to improve operational performance and customer experience.

Are you motivated by complex challenges? Do you have the skills to work independently and drive change? If yes, you could be the key player we need. You will support our team while developing new ideas shaping our future operations.

Role Scope

Management Structure & People Management

• Serve as second point of contact when IBX manager or supervisor is unavailable.
• Support IBX manager and site supervisors in daily operations.

Site Operations & Project Involvement

• Involved in site build activities and switching schedules.
• Responsible for planning and scheduling major projects and liaising with vendors.
• Coordinate project timelines and vendor dates, and notify customers accordingly.

Customer Interaction

• Act as a customer-facing representative.
• Participate in Customer MBRs and key meetings.
• Serve as an escalation point during major incidents.

Incident Management

• Provide technical support during incidents and guide response teams.
• Collaborate with supervisors and managers during incidents.
• Support team members technically across all levels.

Additional Responsibilities

• Assist in hiring processes as a technical assessor.
• Role is Monday–Friday with flexibility for incident coverage.

You are recognized for your technical value and support across the team.

Candidate Profile

• Proven technical lead during incidents, with troubleshooting skills.
• Strong organizational skills for project planning and vendor management.
• Collaborative, approachable, and able to mentor others.
• Customer-focused, experienced in customer meetings and key points of contact.
• Comfortable in fast-paced environments with technical oversight responsibilities.
• Flexible, solutions-oriented, and supportive of the management team.

Why Apply?

• Competitive Salary: Attractive package.
• Generous Leave: 25 days plus bank holidays, with options to purchase additional days.
• Health & Insurance: Life Assurance, Income Protection, Critical Illness, Private Healthcare, Eye Care, Gym Membership.
• Investment Opportunities: Employee Stock Purchase, Pension Plan.
• Travel Benefits: Cycle to Work, Season Ticket Loan.
• Career Growth: Opportunities for advancement within the company.

Equinix is committed to diversity and inclusion. If you need assistance or accommodations, please let us know. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination.