Lead Content Specialist

Viator; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Content Specialist to join their Trust and Safety team. This hybrid role involves leveraging analytics to moderate user-generated content and ensure compliance with guidelines. You will lead projects aimed at refining moderation processes and improving user satisfaction. With a focus on innovation and continuous improvement, this position offers a dynamic work environment where your contributions will directly impact the quality of content published on a trusted travel platform. Join a collaborative team dedicated to creating a safe and engaging travel community.

Benefits

Flexible Working Hours

Health Insurance

Lifestyle Reimbursement

Paid Time Off

Employee Assistance Program

Performance Bonuses

Qualifications

• 4+ years of experience in content moderation and data analysis.
• Strong communication and project management skills.

Responsibilities

• Lead moderation projects to enhance content accuracy and eligibility.
• Analyze content trends and report on moderation activities.

Skills

Content Moderation

Data Analysis

Communication Skills

Project Management

Cross-functional Collaboration

Education

University Degree

Tools

Content Moderation Tools

Database Querying Tools

Job description

About Tripadvisor:

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Job Description:

Tripadvisor is a highly respected and trusted platform in the travel industry. The Trust and Safety team at Tripadvisor is responsible for all the user generated content that we receive from our members, which is the very core of our travel guidance offering. We are seeking a highly motivated and experienced content specialist to join our team as a Lead Content Specialist.

As a Lead Content Specialist on our Content Moderation team, you will leverage analytics to identify and moderate content to ensure compliance with guidelines and policies. In this role, you will contribute to projects that refine content moderation processes, foster continuous improvement, and ensure our moderation efforts align with broader business objectives.

What You Will Do:

• Lead moderation projects focused on enhancing the accuracy and eligibility of our published content.
• Implement innovative moderation techniques and tools for improving the reliability of our content.
• Identify, analyse, and moderate content to ensure compliance with guidelines and policies. implementing strategic content improvements.
• Directly contribute to KPIs related to content moderation accuracy, response times, and user satisfaction.
• Regularly report on individual performance metrics and contribute to team goals by identifying areas for improvement in the moderation process.
• Participates in discussions and projects within the Trust & Safety team, focusing on direct contributions to shared objectives and learning from experienced team members.
• Communicate moderation actions and guidelines effectively within the Trust & Safety team, contributing to internal meetings with clear and concise input on daily moderation challenges.
• Produce detailed reports on moderation activities and outcomes.
• Contribute to the internal documentation of moderation processes, ensuring these resources are accurate and easy to understand for team use.
• Use database querying and data analysis skills to track and report on key metrics and analyze content trends
• Drive execution of projects and product ideas to increase the efficiency of tools, enhance automation, and improve quality using relevant metrics
• Identify, quantify, and articulate impact and resolutions of bugs and other improvements

Skills And Experience:

• 4+ years of relevant professional experience
• University degree or equivalent experience required
• Advanced proficiency in user generated content moderation.
• Intermediate data analysis skills.
• Familiarity with tools for tracking and reporting on content moderation effectiveness and efficiency.
• Experience collaborating with cross-functional teams across an organization.
• Strong communication, presentation, and interpersonal skills with the ability to influence and inspire others.
• Demonstrated ability to think strategically and translate insights into actionable plans.
• Passion for innovation and a commitment to continuous improvement.
• Knowledge of multiple languages a plus

Job Location:

Hybrid

This role is a hybrid position that requires 1 days per week in our London office.

What We Offer

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [e-mail].

If you have any additional questions about careers at Tripadvisor you can email us at [e-mail]. We have all the answers!

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