Lead Content Specialist

TripAdvisor LLC; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Lead Content Specialist to join their innovative Content Moderation team. In this hybrid role, you will leverage your expertise in content moderation and data analysis to ensure compliance and enhance user-generated content reliability. With a focus on continuous improvement, you'll lead projects that refine moderation processes and contribute to key performance indicators. This is an exciting opportunity to work in a collaborative environment that values diverse perspectives and innovation, all while enjoying a competitive salary and comprehensive benefits.

Benefits

Health Insurance

Flexible Working

Paid Time Off

Development Programs

Employee Assistance Programs

Lifestyle Reimbursement Benefits

Qualifications

• 4+ years of experience in content moderation and data analysis.
• Strong communication and strategic thinking abilities.

Responsibilities

• Lead moderation projects to enhance content accuracy and eligibility.
• Use data analysis to track metrics and improve moderation processes.

Skills

Content Moderation

Data Analysis

Cross-functional Team Collaboration

Communication Skills

Strategic Thinking

Education

University Degree

Tools

Tracking and Reporting Tools

Job description

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Job Description

Tripadvisor is a highly respected and trusted platform in the travel industry. The Trust and Safety team at Tripadvisor is responsible for all the user-generated content we receive from our members, which is central to our travel guidance offering. We are seeking a highly motivated and experienced Lead Content Specialist to join our Content Moderation team.

As a Lead Content Specialist, you will leverage analytics to identify and moderate content to ensure compliance with guidelines and policies. You will contribute to projects that refine content moderation processes, foster continuous improvement, and align our efforts with broader business objectives.

What you will do:

1. Lead moderation projects focused on enhancing the accuracy and eligibility of our published content.
2. Implement innovative moderation techniques and tools to improve content reliability.
3. Identify, analyze, and moderate content to ensure compliance with guidelines and policies, and implement strategic content improvements.
4. Contribute to KPIs related to content moderation accuracy, response times, and user satisfaction.
5. Report on individual and team performance metrics, and identify areas for process improvement.
6. Participate in team discussions and projects, focusing on shared objectives and learning from experienced colleagues.
7. Communicate moderation actions and guidelines effectively within the team, providing clear input during meetings.
8. Produce detailed reports on moderation activities and outcomes.
9. Contribute to internal documentation of moderation processes for clarity and usability.
10. Use database querying and data analysis to track key metrics and analyze content trends.
11. Drive project execution to improve tool efficiency, automation, and quality based on relevant metrics.
12. Identify, quantify, and communicate the impact of bugs and other improvements.

Skills and Experience:

• 4+ years of relevant professional experience.
• University degree or equivalent experience.
• Advanced proficiency in user-generated content moderation.
• Intermediate data analysis skills, with familiarity in tracking and reporting tools.
• Experience working with cross-functional teams.
• Strong communication, presentation, and interpersonal skills to influence and inspire.
• Ability to think strategically and translate insights into actionable plans.
• Passion for innovation and continuous improvement.
• Knowledge of multiple languages is a plus.

Job Location:

Hybrid (1 day/week in our London office).

What We Offer

• Flexible, activity-based working that fosters collaboration and productivity.
• An inclusive global community welcoming diverse perspectives.
• Competitive salary and performance bonuses.
• Development programs, managerial courses, and learning series.
• Health insurance covering medical, dental, and vision (varies by country).
• Lifestyle Reimbursement Benefits for personal travel and wellness.
• Paid time off, including parental leave, holidays, and office shutdowns.
• Employee assistance programs and wellness resources.
• State-of-the-art office amenities.

We are committed to accessibility and inclusivity. If you need accommodations during the application process, please contact us at [e-mail].