Lead Business Analyst

Mint Velvet; High Wycombe; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Life assurance

Discretionary bonus

Staff discount

Summer hours

Induction & development

Yoga classes

Social activities

Job summary

Mint Velvet seeks a Lead Business Analyst to shape and deliver business and technology changes across the organisation. Sitting at the heart of Product, Technology and the wider business, you will blend strategic thinking with analytical rigour and leadership to ensure solutions deliver meaningful value for customers and colleagues.

This role suits a senior analyst who thrives on complexity, enjoys solving business problems, and is committed to developing people and processes while contributing

Qualifications

• Extensive experience as a Business Analyst in agile delivery environments.
• Experience mentoring or coaching Business Analysts.
• Exceptional stakeholder management and influencing skills at all levels.
• Strong facilitation while leading workshops and discovery sessions.
• Expertise in writing user stories, acceptance criteria and requirements.
• Process mapping and improvement with focus on simplification/automation.
• Data-led approach using metrics to define success.

Responsibilities

• Lead analysis of complex business problems and change initiatives.
• Facilitate workshops and discovery sessions to uncover requirements.
• Translate business needs into high-quality user stories and acceptance criteria.
• Prioritise backlog items aligned with business objectives and customer needs.
• Act as link between stakeholders and technology teams.
• Support delivery teams with prioritisation and release planning.
• Lead business acceptance activities ensuring solutions meet requirements.
• Measure success using data and identify improvement opportunities.
• Analyse existing processes to identify opportunities to simplify and scale.
• Assess impact of change and ensure communication/adoption plans.
• Provide guidance on business analysis, agile delivery and new systems.
• Set standards for business analysis across the organisation.
• Coach and develop Business Analysts and foster high performance.
• Provide leadership for complex, high-risk initiatives.

Skills

Stakeholder management

Agile delivery

Workshop facilitation

User stories & acceptance criteria

Coaching / mentoring

Data-driven decision making

Business analysis

Requirements gathering

Retail/ecommerce experience

Job description

Lead Business Analyst

Department: Technology

Employment Type: Full Time

Location: High Wycombe

Description

Hybrid working, 2 days per week in office

Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.

Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.

We're looking for an experienced Lead Business Analyst to play a pivotal role in shaping and delivering business and technology change across our organisation. Sitting at the heart of Product, Technology and the wider business, you'll combine strategic thinking, analytical rigour and leadership to ensure we deliver solutions that create meaningful value for our customers and colleagues.

This is an exciting opportunity for a senior analyst who thrives on complexity, enjoys solving business problems and is passionate about developing both people and processes.

Our Values:

With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.

The Role

As Lead Business Analyst, you'll drive clarity, alignment and delivery across a varied portfolio of initiatives.

Your responsibilities will include:

• Leading the analysis of complex business problems, opportunities and change initiatives.
• Facilitating workshops and discovery sessions to uncover requirements, challenge assumptions and shape effective solutions.
• Translating business needs into high-quality user stories, acceptance criteria and requirements that enable successful delivery.
• Ensuring backlog items are prioritised, clearly defined and aligned to business objectives, customer needs and measurable outcomes.
• Acting as the key link between stakeholders and technology teams, helping navigate complexity and drive informed decision-making.
• Supporting delivery teams with prioritisation, release planning and continuous improvement initiatives.
• Leading business acceptance activities, ensuring solutions meet agreed requirements and are fit for release.
• Using data and insight to measure success, evaluate outcomes and identify opportunities for further improvement.
• Analysing existing processes and identifying opportunities to simplify, standardise, automate and scale.
• Assessing the impact of change across the organisation and ensuring appropriate support, communication and adoption plans are in place.
• Providing guidance, training and best practice on business analysis, agile delivery and new systems or processes.
• Setting standards and ways of working for business analysis across the organisation.
• Coaching, mentoring and developing Business Analysts, fostering a high-performing and collaborative team culture.
• Providing leadership and hands‑on support for complex, business‑critical or high-risk initiatives.

What You'll Have

To be successful in this role, you'll be a commercially minded and highly collaborative individual with significant business analysis experience gained within agile delivery environments.

You'll bring:

• Extensive experience as a Business Analyst, including leading analysis on complex business and technology change programmes.
• Previous experience managing, mentoring or coaching Business Analysts.
• Exceptional stakeholder management and influencing skills, with the ability to build credibility at all levels of the organisation.
• Strong facilitation skills and experience leading workshops, discovery sessions and requirements gathering activities.
• Expertise in writing user stories, acceptance criteria and functional and non‑functional requirements.
• Process mapping and process improvement experience, with a proven ability to drive simplification and automation.
• A data‑led approach, using metrics and insights to define success and measure outcomes.
• Strong understanding of agile methodologies and product‑led delivery.
• Sufficient technical knowledge to work confidently with development teams, including an understanding of integrations, APIs and data flows.
• Experience supporting business acceptance, user adoption and organisational change initiatives.
• Retail or ecommerce experience would be highly advantageous, ideally within an omnichannel environment.
• Excellent communication skills, a curious mindset and a passion for continuous improvement.

You’ll Be Rewarded With

• Competitive starting salary and great career prospects in a fast paced and growing business
• 25 days holiday, plus bank holidays and a day off on your birthday
• Company-funded private health insurance and access to Smart Health
• Life assurance
• Discretionary bonus scheme
• 50% staff discount
• Summer hours- 3pm finishes every Friday throughout June, July & August
• Bespoke induction support and ongoing development to help you thrive in your new role
• A welcoming and inspiring work‑environment - take advantage of Yoga classes, social activities, an early finish on pay day and more