Lead Branch Manager

Rexel; West Midlands; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Contributory pension

Life assurance

Gainshare bonus

33 days annual leave

Buy/sell holiday

Enhanced parental leave

Learning opportunities

Private Medical Insurance

Virtual GP service

Staff discounts

Exclusive holiday offers

Financial education support

Job summary

Rexel UK is seeking a Lead Branch Manager to support the Area Branch Manager in leading the team, coaching performance, and overseeing day-to-day operations across branches. The role focuses on growth, customer satisfaction, and compliance with safety standards.

You will monitor key metrics, manage pricing and terms to protect profitability, identify training needs, collaborate with supply chain and finance, and prepare regular performance reports.

Qualifications

• Negotiation and communication skills essential for engaging customers and stakeholders.
• Team development and training facilitation to enhance capabilities.
• Excellent customer service orientation with a focus on relationships.
• Strong understanding of inventory management and stock control.
• Good organisational skills to manage daily operations and priorities.
• Ability to collaborate across departments to achieve branch objectives.
• Analytical skills to interpret performance data and drive decisions.

Responsibilities

• Coach and motivate the branch team while ensuring daily operations run smoothly.
• Oversee day-to-day operations and ensure adherence to health & safety standards.
• Monitor metrics such as quotes, overrides, and inventory to drive improvements.
• Manage customer accounts, pricing and terms to protect profitability.
• Resolve operational or customer issues promptly.
• Identify training needs and support promotional activity.
• Collaborate with supply chain and finance to support branch objectives.
• Prepare regular performance reports and step in for the Area Branch Manager when required.

Skills

Negotiation

Communication

Team development

Training facilitation

Customer service

Inventory management

Stock control

Organisational skills

Cross-functional collaboration

Analytical skills

Job description

Company Description

Are you looking for an opportunity to widen your enhance your leadership reach, evolve your remit and make an impact across a number of branches?

If so, our Lead Branch Manager role is exactly what you could be looking for. In this role you will support the Area Branch Manager in leading the team and managing daily operations to achieve growth and enhance customer satisfaction within the branch and ad hoc support across the region supporting the Area Branch Manager.

As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.

The Benefits of a Career with Rexel:

• Contributory pension scheme and life assurance
• Bonuses: Gainshare bonus scheme – get rewarded for growth/Performance Related Bonus scheme
• Time Off: 33 days annual leave(including bank holidays, increasing throughout the years too!)
• You can also buy and sell holiday each year
• Enhanced parental leave
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

Reporting to the Area Branch Manager you’ll support branch performance by coaching and motivating the team, overseeing day-to-day operations, and ensuring compliance with company and health & safety standards.

You’ll monitor key metrics (quote conversion, overrides, inventory) to drive improvements, manage customer accounts, pricing and terms to protect profitability, and resolve operational or customer issues.

You’ll identify training needs, support promotional activity, work closely with supply chain and finance, and prepare regular performance reports — stepping in for the Area Branch Manager as required.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as a Lead Branch Manager include:

• Drives Results:Consistently achieving results, even under tough circumstances
• Holding Accountability:Holds self and others accountable to meet commitments
• Drive Engagement:Creating a climate where people are motivated to do their best to help the organisation meets its objectives
• Develops Others:Developing people to meet both their career goals and organisations goals
• Courage & Risk Taking:stepping up to address difficult issues, saying what needs to be said
• Financial Acumen:Interpreting and applying understanding of key financial indicators to make better business decisions
• Curious:Seeking new ways to grow and be challenged using formal & informal learning channels

What we are looking for:

• To succeed in this role, you must have strong negotiation and communication skills to effectively engage with customers and stakeholders.
• You should be proficient in team development and training facilitation to enhance team capabilities.
• An excellent customer service orientation with a focus on building long-term relationships is essential, along with a solid understanding of inventory management practices and stock control.
• Strong organisational skills are necessary to manage daily operations and prioritise tasks effectively.
• Additionally, you should be able to collaborate cross-functionally with various departments to achieve branch objectives and possess analytical skills to interpret performance data and drive informed decision-making.

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best