Compassionate Funeral Director: Lead Services & Community

Dignity Group; Birmingham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Up to 25 days annual leave

Yearly bonus up to £300-£500

4% matched pension

Life assurance 2x salary

Staff rewards portal (MyStaffShop)

Eyecare support

Flu jab reimbursement

Training & development opportunities

Free on-site parking

Job summary

Dignity Group's A.Hazel & Sons Funeral Directors, Sutton Coldfield, is seeking an experienced Funeral Director. You will oversee funeral operations, support families through one of life’s hardest moments, and represent the local branch and the Dignity Group in the community.

The role requires expert knowledge of funeral processes, care of the deceased, and regulatory requirements. You’ll lead by example, coordinate teams, manage diaries and records, and contribute to training and development

Qualifications

• Previous experience leading funerals, working with the deceased and supporting families.
• Full UK Driving Licence (essential).
• In-depth knowledge of funeral processes, legal and regulatory requirements.
• Excellent communication, leadership, and organisational skills.
• Calm under pressure with a respectful, compassionate approach to service.
• Physically capable of manual handling tasks, including coffin bearing.
• Able to work flexibly, including weekends and on-call.
• PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).

Responsibilities

• Lead funeral services with professionalism and attention to detail
• Run pre-funeral briefings to ensure everything is clearly understood and well-coordinated
• Offer a consultative approach - helping families explore available options and understand what’s possible
• Collaborate with arrangers, specialists, FDs and care teams
• Support the team in managing the diary, resources and records
• Assist with coffin preparation, handling of the deceased, and chapel duties where required
• Provide leadership and mentoring to less experienced team members, sharing learning, and taking part in training and development
• Support with local community engagement and promotion of the brand you represent - build relationships with care homes, celebrants and local religious and ethnic groups.
• Act as a liaison with service and client delivery to ensure seamless scheduling and service coordination.

Skills

Lead funerals

Driving licence

Funeral processes

Communication

Leadership

Organisation

Calm under pressure

Manual handling

Weekend/on-call

IT skills

Tools

Microsoft Office

Outlook

Job description

Dignity Group's A.Hazel & Sons Funeral Directors, Sutton Coldfield, is seeking an experienced Funeral Director. You will oversee funeral operations, support families through one of life’s hardest moments, and represent the local branch and the Dignity Group in the community.

The role requires expert knowledge of funeral processes, care of the deceased, and regulatory requirements. You’ll lead by example, coordinate teams, manage diaries and records, and contribute to training and development