Lead App Operations Engineer – Case Management

The Scottish Government; Glasgow; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Social Security Scotland is seeking a Lead Application Operations Engineer to join our Digital Services Branch, providing technical leadership and SME expertise for the Case Management System (Cúram) and batch processing services.

As the senior operational lead, you will drive incident triage and resolution across all priority levels, build capability within the team, and work with stakeholders to ensure reliable service delivery and improved operational performance.

Qualifications

• Strong hands-on application support experience.
• Proven technical leadership across complex, business-critical services.
• Experience leading teams delivering critical government services.

Responsibilities

• Lead incident triage and resolution across priority levels to ensure service availability.
• Drive improvements in resilience, monitoring, alerting and maintenance practices.
• Shape the future direction of Application Operations Engineering and mentor the team.

Skills

Application support

Technical leadership

Incident management

Team leadership

Tools

Cúram

Job description

Social Security Scotland is seeking a Lead Application Operations Engineer to join our Digital Services Branch, providing technical leadership and SME expertise for the Case Management System (Cúram) and batch processing services.

As the senior operational lead, you will drive incident triage and resolution across all priority levels, build capability within the team, and work with stakeholders to ensure reliable service delivery and improved operational performance.