Lead Account Manager

PPL; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Work from anywhere up to 2 weeks/year

Private medical insurance

Life assurance

Health cash plan

Annual music activity allowance

Free breakfasts and fruit

Discounts (retail, gym)

Season ticket loans

Socials and industry events

Annual bonus

Job summary

PPL is seeking an Account Manager to provide a proactive, high‑level service to our top rightsholder members. You will support international collection mandates and maximise UK royalty payments, while helping improve repertoire data quality and ensure adherence to data standards.

You will work in a hybrid role with minimum three days in our London office, collaborating with Legal, International and Distribution teams to drive retention and growth for key accounts and to deliver timely, accurate

Qualifications

• Demonstrable work experience in an account management or sales/customer services focused environment and received training on such.
• Experience of working as part of a team.
• Ideally has a good understanding of neighbouring rights within the recorded music industry – and a love for music!
• Ability to communicate effectively though both verbal and written forms.
• A high level of computer literacy - proficient user within customer service databases, ideally Salesforce and good knowledge of the MSOffice toolset including advanced Excel skills.

Responsibilities

• Develop a comprehensive understanding of your record company’s operational ways of working, including their business model, genre specialisms and international mandate requirements.
• To maintain knowledge around your accounts’ key repertoire catalogue, including proactively keeping on top of new releases, music industry news, catalogue acquisitions and international trends
• Develop an annual plan for each of your accounts to enable proactive account management on a day to day basis
• To efficiently manage operational tasks to ensure key deadlines are met for international collections. This includes ensuring new repertoire is registered, mandate information is up to date, key repertoire data points are complete to meet other CMOs requirements, and documentation regarding resolution of rights disputes is collected and stored in line with documented processes and procedures
• Analysis and checking of international royalty payments to ensure these are in line with expectations and can be proactively explained to the member
• To proactively liaise with the International Department to seek opportunities for royalty growth
• To efficiently manage operational tasks to ensure key deadlines are met for UK revenue distribution. This includes ensuring repertoire registrations are up to date, the use of distribution forecasts on a monthly basis to proactively explain broadcast airplay trends, resolution of UK rights disputes and administrative tasks concerning tax and payment processes are complete
• To self-serve reporting around repertoire and rights data for your accounts and to build a comprehensive understanding of end to end repertoire data management within PPL
• To prepare and run regular UK and International distribution results meetings with your accounts in order to present analysis of UK and International revenue. To ensure close working relationships are built with members of the Legal & Business Affairs, International and Distribution departments
• To provide updates on your accounts in a range of internal team meetings to colleagues at differing levels of seniority
• To handle day to day queries in a professional and helpful manner, in line with set customer service and quality standards

Skills

Account management

Customer service

Sales experience

Teamwork

Communication

Salesforce

Excel

MS Office

Tools

Salesforce

Job description

(Hybrid working role- 3 days minimum in the London office)

About the team

PPL’s Repertoire team are experts when it comes to music data. Through managing the PPL Repertoire Database, they provide services and analysis on data submitted by PPL Members and Licensees to ensure that requirements set out in the PPL Data Policy are met. Their work ensures that we can maximise revenue generation and pay-through. The Repertoire team also works to resolve key data gaps at source wherever possible, as well as promoting industry standards and working on international projects to improve music data quality.

What you’ll be doing:

You will provide a proactive and first class account management service to PPL’s highest value rightsholder members. Your service provision will be tailored to ensure retention and growth of international collection mandates and to maximise UK royalty payments. As well as providing excellent customer service, you will have a key focus on working with your accounts to improve their repertoire data quality and to adhere to music industry data standards.

Key Responsibilities:

• Develop a comprehensive understanding of your record company’s operational ways of working, including their business model, genre specialisms and international mandate requirements
• To maintain knowledge around your accounts’ key repertoire catalogue, including proactively keeping on top of new releases, music industry news, catalogue acquisitions and international trends
• Develop an annual plan for each of your accounts to enable proactive account management on a day to day basis
• To efficiently manage operational tasks to ensure key deadlines are met for international collections. This includes ensuring new repertoire is registered, mandate information is up to date, key repertoire data points are complete to meet other CMOs requirements, and documentation regarding resolution of rights disputes is collected and stored in line with documented processes and procedures
• Analysis and checking of international royalty payments to ensure these are in line with expectations and can be proactively explained to the member
• To proactively liaise with the International Department to seek opportunities for royalty growth
• To efficiently manage operational tasks to ensure key deadlines are met for UK revenue distribution. This includes ensuring repertoire registrations are up to date, the use of distribution forecasts on a monthly basis to proactively explain broadcast airplay trends, resolution of UK rights disputes and administrative tasks concerning tax and payment processes are complete
• To self-serve reporting around repertoire and rights data for your accounts and to build a comprehensive understanding of end to end repertoire data management within PPL
• To prepare and run regular UK and International distribution results meetings with your accounts in order to present analysis of UK and International revenue. To ensure close working relationships are built with members of the Legal & Business Affairs, International and Distribution departments
• To provide updates on your accounts in a range of internal team meetings to colleagues at differing levels of seniority
• To handle day to day queries in a professional and helpful manner, in line with set customer service and quality standards

What you’ll need:

• Demonstratable work experience in an account management or sales/customer services focused environment and received training on such
• Experience of working as part of a team
• Ideally has a good understanding of neighbouring rights within the recorded music industry – and a love for music!
• Ability to communicate effectively though both verbal and written forms
• A high level of computer literacy - proficient user within customer service databases, ideally Salesforce and good knowledge of the MSOffice toolset including advanced Excel skills

Why work at PPL?

When you join us at PPL, you’ll become part of a community united by a love for music and a mission to make a difference, by championing music rights. Some key perks include:

• Hybrid working and flexible working hours.
• Work from anywhere in the world for up to 2 weeks per year.
• Early finishes on Fridays in the summer months.
• Private medical insurance, life assurance and health cash plan.
• Annual allowance to claim back funds spent on your favourite music activity.
• Free healthy breakfasts and fresh fruit every day.
• Exclusive retail and gym discounts to boost your wellbeing.
• Season ticket loans.
• Regular socials and music industry related events.
• Annual bonus (non-contractual).

Equity, Diversity and Inclusivity at PPL:

At PPL, we believe in fairness and in creating a work environment that respects all lived experiences. We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where everyone feels welcome and happy in a safe and trusted space.