Lawyer Engagement Manager

Flex Legal Ltd; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private healthcare

25 days annual leave

Hybrid working in London

Birthday leave

Cycle to work scheme

Development budget

Employee assistance programme

Job summary

Flex Legal Ltd in London is seeking a Lawyer Engagement Manager to support the Head of On Demand Success in achieving the team's key results and to guide Engagement Associates in meeting clients' resourcing needs.

You will build strong relationships with candidates, coordinate client requests, and provide end-to-end placement support, ensuring successful placements while onboarding new team members and managing large client requests.

Responsibilities

• building strong relationships with candidates
• dealing with client requests in accordance with Lawyer Engagement Team processes and SLAs
• identifying the best candidates for each client’s request and building high-quality, compelling proposals to win those requests
• providing end-to-end placement support for candidates and clients to ensure all placements are successful
• supporting the Head of On Demand Success with onboarding of additional team members
• assisting Head of On Demand Success with project managing large client requests
• key escalation point in Lawyer Engagement team for resolving client/candidate issues and team queries
• taking responsibility for specific operational tasks within the Lawyer Engagement team
• overseeing project check-ins for team, allocating cases on Salesforce and monitoring Salesforce reports/data
• managing compliance and checks including Practicing Certificates, SRA, s43 and right to work checks
• leading on strategic projects relating to Lawyer Engagement
• contributing to the design and implementation of best practice for client services
• ensuring compliance with regulations, commercial agreements and company policies
• working alongside Client, Marketing, Technology and Finance teams to ensure a positive experience for our clients and candidates
• maintaining awareness of the competitive market landscape and industry developments relevant to the Lawyer Engagement team
• attending networking and other events (virtual and/or in person) and being an ambassador for Flex
• gathering and providing the team with candidate insights as and when the opportunities arise

Job description

LOCATION: London / Hybrid

REPORTS TO: Head of On Demand Success

JOB SUMMARY: The Lawyer Engagement Manager will play a pivotal role in supporting the Head of

On Demand Success in achieving the team's key results and in guiding Engagement Associates to

meet client's resourcing needs.

KEY ACCOUNTABILITIES:

1. Manage the On Demand matching and engagement of lawyers
2. Lawyer utilisation

ROLE RESPONSIBILITIES:

Key responsibilities of the role will be:

• building strong relationships with candidates
• dealing with client requests in accordance with Lawyer Engagement Team processes and SLAs
• identifying the best candidates for each client’s request and building high-quality, compelling proposals to win those requests
• providing end-to-end placement support for candidates and clients to ensure all placements are successful
• supporting the Head of On Demand Success with onboarding of additional team members
• assisting Head of On Demand Success with project managing large client requests
• key escalation point in Lawyer Engagement team for resolving client/candidate issues and team queries
• taking responsibility for specific operational tasks within the Lawyer Engagement team, eg
• overseeing project check-ins for team, allocating cases on Salesforce and monitoring Salesforce reports/data
• managing compliance and checks including Practicing Certificates, SRA, s43 and right to work checks
• leading on strategic projects relating to Lawyer Engagement
• contributing to the design and implementation of best practice for client services
• ensuring compliance with regulations, commercial agreements and company policies
• working alongside Client, Marketing, Technology and Finance teams to ensure a positive experience for our clients and candidates
• maintaining awareness of the competitive market landscape and industry developments relevant to the Lawyer Engagement team
• attending networking and other events (virtual and/or in person) and being an ambassador for Flex
• gathering and providing the team with candidate insights as and when the opportunities arise

Flex Legal is looking for someone who is:

• passionate about delivering great outcomes to Flex’s clients and candidates
• a diligent team player with strong EQ
• able to think on their feet, solve problems and make effective decisions
• adept at juggling competing demands and managing a varied workload
• proactive and able to take initiative for the benefit of the team and/or clients/candidates
• always on the lookout for opportunities to stretch themselves and support other members of the team
• able to communicate confidently and adaptably with everyone from paralegals to senior lawyers and company executives
• energised by meeting people and building relationships

FLEX BEHAVIOUR AND VALUES:

As part of being an employee of Flex we also place importance on how we work not just individually, but together and in support of our clients. As such, alongside our values, all Flex legal roles include the following behavioural responsibilities:

Human. We purposefully connect people to create an inclusive community where everybody thrives

• Inclusivity and respect; actively listen to diverse perspectives and incorporate them into decision making. Show respect and empathy in all interactions, valuing each person’s unique contributions.
• Collaboration and teamwork; foster a collaborative environment by encouraging open communication and teamwork. Support colleagues in their professional growth and development.
• Community; engage with everyone in Flex in a way that promotes a sense of belonging and community within the business; supporting meetings, team building activities and events.

Trusted. We earn trust through the quality and effectiveness of our work to ensure great outcomes

• Integrity and transparency; communicate openly and honestly with colleagues, clients and partners. Take responsibility for actions and decisions, owning mistakes and learning from them.
• Reliability and accountability; consistently deliver high-quality work on time and follow through on commitments and promises. Seek feedback and continuously improve skills and competencies.

Entrepreneurial. We are forward-looking and progressive, constantly exploring and innovating

• Innovation and creativity; embrace change and show flexibility and adaptability to new situations and challenges. Be open to new methods, technologies and processes that can improve what you/we do.
• Problem solving; identify potential issues before they become problems and develop proactive solutions. Take the initiative to own improvement of processes and outcomes in your area.
• Strategic thinking; support the long-term goals of Flex, know how your role/team helps achieve them.

Benefits

• Competitive salary
• Private healthcare (following successful completion of three-month probationary period)
• 25 days annual leave, plus Bank Holidays (with holiday purchase scheme of up to 5 additional days per year)
• Birthday leave
• Hybrid working, with vibrant office in central London location (Holborn)
• Cycle to work scheme
• Enhanced parental leave pay (subject to tenure)
• Generous nursery benefit (subject to scheme’s eligibility criteria)
• £200 annual development budget for personal/professional development
• £200 allowance towards home office equipment
• Employee Assistance Programme
• Subsidised staff restaurant
• Access to Mishcon de Reya Learning Academy events