Launch-Stage Self-Storage Operations Director

Zachary Daniels; Greater London; On-site; GBP 70,000 - 80,000; Full time

Job summary

Zachary Daniels is seeking a Project Director for a self-storage startup in West London to lead the facility's pre-opening and operational setup.

You will work closely with the CEO, development team, contractors and key stakeholders to ensure the site is launch-ready with a scalable operating model and a seamless customer journey. The role offers £70,000-£80,000 on a fixed-term contract with significant autonomy to shape the operation from the ground up.

Qualifications

• Proven experience opening and launching self-storage facilities.
• Strong project management and coordination skills.
• Ability to manage multiple stakeholders and contractors.
• Experience implementing operating procedures and security/health & safety processes.
• Track record delivering on-time openings.
• Commercial acumen with pricing and promotions.

Responsibilities

• Leading the full pre-opening and operational set-up programme.
• Developing the operational model, processes and procedures.
• Creating and managing the project plan, milestones and key dependencies.
• Implementing self-storage management systems and operational technology.
• Supporting the set-up of access control, CCTV, alarms and security processes.
• Establishing the full customer journey from enquiry through move-in and move-out.
• Recruiting, onboarding and training the opening team.
• Developing staffing structures, job descriptions and training programmes.
• Establishing sales processes, pricing, promotions and commercial procedures.
• Creating KPIs covering enquiries, conversion, occupancy, revenue and retention.
• Coordinating suppliers, contractors and professional advisers.
• Ensuring all Health & Safety, compliance and operational procedures are in place.
• Testing all systems, processes and customer journeys before launch.
• Leading the opening of the facility and supporting the initial trading period.
• Providing a structured handover to the permanent operational team once the site is established.

Skills

Project management

Stakeholder management

Start-up environment

Team leadership

Commercial awareness

Customer journey optimization

Tools

Self-storage software

Access control systems

Job description

Zachary Daniels is seeking a Project Director for a self-storage startup in West London to lead the facility's pre-opening and operational setup.

You will work closely with the CEO, development team, contractors and key stakeholders to ensure the site is launch-ready with a scalable operating model and a seamless customer journey. The role offers £70,000-£80,000 on a fixed-term contract with significant autonomy to shape the operation from the ground up.