Laser Engraving Field Service Engineer - Hands-on UK Travel

Strive Supply Chain; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Strive Supply Chain LLP is recruiting a Field Service Engineer to join its Basildon, Essex operation. The role involves traveling from Basildon to customer sites across the UK to install, service, maintain, diagnose and repair laser engraving systems, with progression as knowledge grows.

X candidates may have existing field service experience or undergo in-house training and qualifications, including BOHS P601 where appropriate. This is a hands-on, customer-facing role with real variety.

Qualifications

• Experience in field service is advantageous but not essential.
• Ability to diagnose mechanical, electrical and technical faults.
• Strong communication and customer-facing skills.
• Practical ability and curiosity about how equipment works.
• Calm, methodical approach to fault-finding and problem solving.
• Willingness to travel from Basildon to customer sites across the UK.

Responsibilities

• Install, service, maintain and repair laser engraving equipment at customer sites.
• Use a logical approach to diagnose faults.
• Explain work clearly to customers and represent the business professionally.
• Complete service records and follow health and safety procedures.
• Plan travel and workload effectively whilst working independently in the field.
• Collaborate with colleagues to resolve complex issues and share knowledge.

Skills

Clear communication

Customer service

Problem solving

Independent work

Willingness to travel

Hands-on skills

Job description

Strive Supply Chain LLP is recruiting a Field Service Engineer to join its Basildon, Essex operation. The role involves traveling from Basildon to customer sites across the UK to install, service, maintain, diagnose and repair laser engraving systems, with progression as knowledge grows.

X candidates may have existing field service experience or undergo in-house training and qualifications, including BOHS P601 where appropriate. This is a hands-on, customer-facing role with real variety.