LanguageCert Quality Auditor - England

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the education sector is seeking Quality Auditors to ensure compliance with standards and regulatory requirements. The role involves conducting audits, providing guidance to centres, and maintaining high professional standards. Candidates should possess exceptional English skills and relevant quality assurance experience, with opportunities for personal and professional development.

Benefits

Competitive remuneration package

International, dynamic work atmosphere

Opportunities for personal and professional development

Qualifications

• Experience in training and/or examination quality assurance.
• Familiarity with equal opportunities and anti-discriminatory practices.
• Ability to communicate effectively and maintain professional relationships.

Responsibilities

• Conduct external quality assurance audits to assess compliance.
• Provide guidance on internal quality arrangements and regulatory requirements.
• Complete audit reports and monitor compliance actions.

Skills

Exceptional command of the English language

Quality assurance experience

Attention to detail

Education

C2 level certification

Job description

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LanguageCert Quality Auditor - England, Birmingham

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Client:

PeopleCert

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

91841ba2663f

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

PeopleCert, on behalf of LanguageCert, is seeking Quality Auditors (QAs) on a project basis to ensure that approved centres comply with LanguageCert and regulatory requirements. This role involves conducting external quality assurance audits to assess a centre’s infrastructure, systems, and internal quality assurance arrangements. The QA will verify that processes and practices are effectively implemented and aligned with LanguageCert’s standards.

As a Quality Auditor your tasks will include the following:

• Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert’s centre approval criteria and associated policies and procedures.
• Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert’s qualifications, policies and procedures and regulatory requirements.
• Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations.
• Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert’s set specifications.
• Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity.
• Inform centres of any identified non-compliance and actions required to remedy.
• Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required
• Recommend to the Quality Officer sanctions to be imposed on centres.
• Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer.
• Demonstrate full understanding and implementation of LanguageCert’s systems, process, policies and procedures to ensure compliance with internal Management Systems.
• Provide any audit clarifications required.
• Attend training/standardisation events from time-to-time throughout each calendar year.
• Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may, form time-to-time occur.
• Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld.
• Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company’s Health & Safety requirements.

What We Look For:

• Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
• Relevant quality assurance experience in the context of training and/or examination.
• Familiarity with equal opportunities and anti-discriminatory practices.
• Availability on demand, at short notice from time-to-time; frequent travelling may be required.
• Efficient completion of administrative duties, including completion of reports in a timely manner.
• Representation of LanguageCert in a firm, but professional and polite manner.
• Ability to communicate and nurture and develop, effective professional working relationships.
• Ability to meet deadlines and keep to schedules.
• Punctuality and reliability, maintaining high levels of integrity at all times.
• Exceptional attention to detail.

What we offer:

• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Huge learning experience in using best practices and global environment
• Constant personal and professional development