LanguageCert Quality Auditor - England

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!

PeopleCert, on behalf of LanguageCert, is seeking Quality Auditors (QAs) on a project basis to ensure that approved centres comply with LanguageCert and regulatory requirements. This role involves conducting external quality assurance audits to assess a centre's infrastructure, systems, and internal quality assurance arrangements. The QA will verify that processes and practices are effectively implemented and aligned with LanguageCert's standards.

As a Quality Auditor your tasks will include the following:

1. Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert's centre approval criteria and associated policies and procedures
2. Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert's qualifications, policies and procedures and regulatory requirements
3. Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations
4. Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert's set specifications
5. Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity
6. Inform centres of any identified non-compliance and actions required to remedy
7. Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required
8. Recommend to the Quality Officer sanctions to be imposed on centres
9. Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer
10. Demonstrate full understanding and implementation of LanguageCert's systems, process, policies and procedures to ensure compliance with internal Management Systems
11. Provide any audit clarifications required
12. Attend training/standardisation events from time-to-time throughout each calendar year
13. Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may, from time-to-time occur
14. Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld
15. Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company's Health & Safety requirements

What We Look For:

1. Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
2. Relevant quality assurance experience in the context of training and/or examination
3. Familiarity with equal opportunities and anti-discriminatory practices
4. Availability on demand, at short notice from time-to-time; frequent travelling may be required
5. Efficient completion of administrative duties, including completion of reports in a timely manner
6. Representation of LanguageCert in a firm, but professional and polite manner
7. Ability to communicate and nurture and develop, effective professional working relationships
8. Ability to meet deadlines and keep to schedules
9. Punctuality and reliability, maintaining high levels of integrity at all times
10. Exceptional attention to detail

What we offer:

1. Competitive remuneration package
2. Work in an international, dynamic and fun atmosphere
3. Huge learning experience in using best practices and global environment
4. Constant personal and professional development

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Core values: Quality, Innovation, Passion, Integrity.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, reflecting our commitment to inclusion.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing duties. All SELT personnel will be required to complete a declaration regarding any criminal record and/or bankruptcy.

Background checks for UK-based work include:

• A basic or enhanced Disclosure Barring Service (DBS) check
• Right to Work in the UK check
• HO security check (BPSS or CTC)
• Financial background check
• Employment reference check

Outside the UK, equivalent checks will be conducted.

All applications will be treated with strict confidentiality.