Landside Facilities Officer

Manchester Airport Plc; East Malling; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Pension plan

Free parking

Travel discounts

Job summary

MAG at London Stansted Airport is seeking a Landside Facilities Officer to manage the coach and bus station, ensuring a safe operating environment and exceptional customer service with minimal disruption.

Working as part of the Landside Operations team, you will oversee bay management, carry out daily safety inspections, process payments, assist customers and provide up-to-date information on departures and facilities.

Qualifications

• Strong customer service mindset required.
• Good communication, both verbal and written.
• Proficiency with IT and basic administration tasks.
• Health and safety knowledge and vigilance.
• Self-motivated with daily goal orientation.
• Proven ability to identify improvements and implement changes.

Responsibilities

• Oversee Stansted coach/bus station operations to ensure efficient, safe and disruption-free service.
• Carry out daily health and safety inspections and log faults.
• Facilitate payments and banking processes for coach charges.
• Provide information and assistance to customers and service providers.
• Maintain high levels of customer service and liaison with service partners.
• Coordinate with Cleaning Supervisors to ensure station cleanliness.
• Liaise with service providers regarding updates and schedules.
• Assist in evacuations and emergency procedures when required.

Skills

Customer service

Communication skills

Administration/IT

Health and safety awareness

Self-motivation

Problem solving

Job description

• Landside Facilities Officer
• London Stansted Airport
• 12 month Temporary Contract
• Full Time 36.75 hours per week
• Band 8 - £26,484 rising to £29,331 after a successful 3 month probationary period
• Additional 17.5% shift pay
• Shift working – shifts include 0600 – 1630 and 1530 – 0200, covering seven days a week and rotating over a 10 week period.

Why MAG?

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

To manage the operation of the bus and coach station at Stansted Airport ensuring a safe operating environment, with excellent customer service and minimal disruption at all times. Working as part of the Landside Operations team to ensure that the coach station operates to the highest standards for both passengers, colleagues and other stakeholders.

Working with scheduled bus and coach service providers, you will ensure that exceptional service standards are delivered and you will work to develop positive working relationships.

• To oversee the management of Stansted Airport coach and bus station ensuring an efficient operation with minimal disruption, including bay management
• To carry out daily Health & Safety inspections on the Coach Station facility and report/record all faults through the Airport’s fault reporting process
• To facilitate the payment of charter coach charges and bank monies daily through the agreed process
• To provide information and assistance to all customers and service providers using the coach and bus station services.
• To provide detailed information relating to the Stansted Airport departures and facilities
• Ensure a high level of Customer Service is delivered without exception and make decisions that improve the experience for all.
• To liaise with Cleaning Supervisors to ensure the coach station facility is cleaned to a high standard
• To liaise with the Stansted Airport service providers regarding service updates
• To manage the evacuation of the Coach Station facility and assist in the Terminal evacuation procedures.
• Create a positive culture through great communication, integrity, positive energy and pride

What will make you successful in this role

• A passion for customer service
• Driven to deliver a high quality standard of service in the coach & bus station
• Great communication skills
• Administration skills, including use of IT
• Health and safety knowledge
• Self-motivated and driven to achieve daily goals
• Proven ability to continually identify improvement opportunities and implement them