Landlord Services Manager (Permanent)

Local Government Chronicle; Limpsfield; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working

Flexi-time

Professional subscription

Discounted health scheme

On-site parking

Job summary

Tandridge District Council in Oxted, Surrey, invites applications for a Landlord Services Manager (Permanent). You will provide operational direction across tenancy management, income collection, ASB and sheltered housing, ensuring excellent customer service and compliance with legislation.

As a Housing Leadership Team member you will lead Landlord Services, manage budgets, drive improvements, and enable residents to influence services.

Qualifications

• Significant housing management experience at management level.
• Proven track record of improving housing services, managing performance and budgets.
• Experience working with tenants’ groups, councillors, external agencies and partners.
• Excellent communication, analytical and problem-solving skills, with ability to develop policy and procedures.
• Collaborative leadership style with commitment to equality and diversity.

Responsibilities

• Lead and develop Landlord Services, setting clear priorities and delivering responsive, value-for-money services.
• As a Housing Leadership Team member, lead managers and teams and drive continuous improvement.
• Oversee performance, budgets and service delivery while ensuring customer influence and scrutiny.
• Collaborate with Head of Housing, councillors, tenants and partners to improve outcomes.
• Provide operational direction across tenancy management, income collection, ASB and sheltered housing.

Skills

Housing management

Budget management

Stakeholder engagement

Policy development

Leadership

Job description

Landlord Services Manager (Permanent)

Tandridge District Council, The Council Offices, 8 Station Road East, Oxted, Surrey, RH8 0BT

Are you an experienced housing leader who is passionate about making a positive impact on residents' lives? We are looking for a Landlord Services Manager to provide operational direction and leadership across tenancy management, income collection, ASB and sheltered housing, ensuring excellent customer service and compliance with relevant legislation and regulation.

The Role

You will lead and develop our Landlord Services, setting clear priorities and delivering effective, responsive and value-for-money services. As a member of the Housing Leadership Team, you will work closely with the Head of Housing, councillors, colleagues, tenants, leaseholders and partner organisations. You will lead and motivate managers and their teams, drive continuous improvement, oversee performance and budgets, and ensure customers can influence and scrutinise the services that affect them.

Who we're looking for

• Significant and recent housing management experience at management level, including leading and managing staff.
• A strong track record of improving housing services, managing performance and budgets, and delivering high service standards.
• Experience of working successfully with tenants, tenants' groups, councillors, external agencies and partners, including handling nuisance and harassment cases through multi‑agency working.
• Excellent communication, analytical and problem‑solving skills, with the ability to develop policy, procedures and practical service improvements.
• A collaborative and flexible leadership style, together with a clear commitment to excellent customer service, equality and diversity.

What we offer

When you join us your expertise, skills and experience will be valued, and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.

We are conveniently located close to Oxted Station and have some on‑site parking.

In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi‑time, payment of a relevant professional subscription and access to a discounted health scheme.

Please visit our website for more information about working for us and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council's culture and services.

We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Local Government Reorganisation

The government is reorganising local councils in Surrey. The current two‑tier system where services are split between Surrey County Council and district or borough councils, will be replaced by two new unitary councils - East Surrey Council and West Surrey Council.

East Surrey Council will cover Elmbridge, Epsom & Ewell, Mole Valley, Reigate & Banstead and Tandridge District managing all local services, including housing, planning, waste, education, roads and social care.

Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services.

When the new councils are created in April 2027, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety.

The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what local government reorganisation means for us

We understand that some applicants may use AI tools to assist with preparing their applications.

All submitted information, whether supported by AI or not, must accurately reflect the applicant's own skills, experience and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Would you like to find out more? Please read our role profile and specification, or for an informal discussion about the role, please e-mail Mel Davis at