Land Rover Service Administrator

Sytner; Knutsford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Maternity/Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 ye

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Voluntary/community work day

Job summary

Sytner Land Rover Knutsford, Cheshire, is recruiting a Service Administrator to join the Aftersales Department. You will support the Service Manager and Service Advisors to ensure customers receive the best service, handling administrative tasks for vehicle arrivals, invoicing, and paperwork quality checks.

You will also carry out self-audits and follow strict processes, with a rotating Saturday morning shift to maintain high service levels for our customers.

Qualifications

• Experience in administrative roles with a focus on customer service.
• Ability to prioritise workload in a busy environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Prepare all necessary paperwork for vehicle arrivals and service prep.
• Adhere to defined processes and support the service team with telephone enquiries.
• Complete invoicing and review documents for quality standards.
• Carry out self-audits before filing and support a high level of service delivery.
• Work a variety of patterns, including Saturday mornings on a rota.

Skills

Customer service

Telephone enquiries

Organisation

Attention to detail

Team player

Job description

About the role

Sytner Land Rover Knutsford, Cheshire, is looking to recruit a Service Administrator to join their fantastic Aftersales Department.
This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.
Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing.
Sytner Service Administrators work a variety of flexible patterns which can typically include Saturday mornings on a rota basis to ensure we provide our customers with the highest possible levels of service.

About you

If you are looking to work for a luxury brand and have the ambition to grow your career then this is an ideal opportitny for you.
We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone and face to face . Ideally, you will thrive in a busy environment; have administration skills and the ability to prioritise workload within a fast-paced environment or simply are willing to learn these skills.
To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.