Ladieswear Supervisor

JR United Kingdom; Portsmouth; On-site; GBP 29,000; Full time

Job summary

A leading luxury fashion destination is seeking a Supervisor for its Ladieswear Floor in Southampton. The role involves providing exceptional customer service, coaching the sales team, and ensuring brand standards are met while also participating in in-store events. Candidates should have strong communication skills and a passion for retail.

Benefits

Weekly/Monthly & Quarterly Bonuses

Commission on a wide range of products

28 Days Holiday

50% Uniform Discount

Cycle to work scheme

20% Discount across all Frasers Group brands

Qualifications

• Ability to provide inspirational, authentic, and personalized customer service.
• Ability to work retail hours including days, nights, weekends, and special events.

Responsibilities

• Provide a luxury selling experience to all customers.
• Drive and achieve individual and team objectives.
• Develop strong relationships with brand representatives.

Skills

Customer Service

Communication

Leadership

Sales

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Frasers Group

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.

To stay ambitious, we are looking for a driven Supervisor to join our team on the Ladieswear Floor in Southampton.

Job Description

The opportunity.

As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will coach and develop the team, ensure brand standards are delivered, and all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.

The responsibilities:

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confidently make recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Develop and maintain your own product knowledge of all products using brand and store information, education materials, and attending training as required
• Proactively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products, and in-store events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores
• Maintain exceptional levels of personal grooming according to company policy
• Support stock counts and operational duties
• Promote the brand and company image positively
• Lead by example to support and coach the sales team
• Support the store management team
• Develop strong relationships with brand representatives
• Participate in all activities to contribute to store objectives
• Ensure policy and procedure compliance
• Champion company culture and values

Qualifications

The person.

All applicants must demonstrate the ability to provide inspirational, authentic, and personalized customer service. Ability to work retail hours including days, nights, weekends, and special events in a fast-paced environment.

Candidate Profile:

• High personal energy
• Confident, assertive, and personable
• Positive, enthusiastic, with a can-do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

The Rewards:

• Basic Salary £28,256
• Weekly/Monthly & Quarterly Bonuses
• Stocktake Bonuses
• Commission on a wide range of products
• Monthly Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme
• Development Courses with National Qualifications
• 28 Days Holiday
• 50% Uniform Discount
• Discounted Gym membership
• Cycle to work scheme
• 20% Discount across all Frasers Group brands