Laboratory & Community Operations Assistant

SONICOM; Gloucester; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

43 days’ annual leave

Generous pension schemes

Flexible working policy

Family leave packages

Cycle-to-work scheme

Job summary

Imperial College London is seeking a Laboratory and Community Support Assistant based at the White City campus to strengthen daily operational excellence across shared laboratories, facilities and communal areas used by 26 spin-out ventures. You will work with the Lab Incubator Manager and the incubator team to enhance collaboration and support events across the ecosystem.

The role requires experience in a scientific environment, strong customer service, and excellent time management.

Qualifications

• educated to a minimum of A Level (or equivalent).
• completed recognised safety training.
• experience in a scientific / laboratory environment and experience of supporting start-ups and ecosystems is desirable but not essential.
• experience in a busy office environment.
• demonstrate how you have provided high quality customer service, responsive to customer needs and how you have confidently dealt with issues and complaints

Responsibilities

• Be involved in ensuring shared equipment is functioning properly.
• Support lab waste management processes.
• Liaise with suppliers.
• Assist with events and their setup, inducting new occupants, and leading tours of the facilities.
• Organise community-focused activities and support VIP visits and events.
• Provide administrative support alongside incubator activities and remain organised while handling interruptions.

Skills

Customer service

Office experience

Time management

People skills

Interpersonal skills

Education

A Level or equivalent

Job description

Imperial College London is seeking a Laboratory and Community Support Assistant based at the White City campus to strengthen daily operational excellence across shared laboratories, facilities and communal areas used by 26 spin-out ventures. You will work with the Lab Incubator Manager and the incubator team to enhance collaboration and support events across the ecosystem.

The role requires experience in a scientific environment, strong customer service, and excellent time management.