Laboratory and Community Support Assistant

SONICOM; Gloucester; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

43 days’ annual leave

Generous pension schemes

Flexible working policy

Family leave packages

Cycle-to-work scheme

Job summary

Imperial College London is seeking a Laboratory and Community Support Assistant based at the White City campus to strengthen daily operational excellence across shared laboratories, facilities and communal areas used by 26 spin-out ventures. You will work with the Lab Incubator Manager and the incubator team to enhance collaboration and support events across the ecosystem.

The role requires experience in a scientific environment, strong customer service, and excellent time management.

Qualifications

• educated to a minimum of A Level (or equivalent).
• completed recognised safety training.
• experience in a scientific / laboratory environment and experience of supporting start-ups and ecosystems is desirable but not essential.
• experience in a busy office environment.
• demonstrate how you have provided high quality customer service, responsive to customer needs and how you have confidently dealt with issues and complaints

Responsibilities

• Be involved in ensuring shared equipment is functioning properly.
• Support lab waste management processes.
• Liaise with suppliers.
• Assist with events and their setup, inducting new occupants, and leading tours of the facilities.
• Organise community-focused activities and support VIP visits and events.
• Provide administrative support alongside incubator activities and remain organised while handling interruptions.

Skills

Customer service

Office experience

Time management

People skills

Interpersonal skills

Education

A Level or equivalent

Job description

Laboratory and Community Support Assistant

The Laboratory and Community Support Assistant will play a central role in strengthening daily operational excellence across the shared laboratories, facilities and communal areas used by the Imperial White City Incubator’s 26 early-stage ventures.

Based at Imperial’s White City campus, this position will work alongside the Lab Incubator Manager and Incubator team to enhance collaboration, deliver hands‑on day to day operations and community events to Imperial College spinouts and Incubator members. The role is key to ensuring a safe, efficient, and well‑maintained working environment across the ecosystem and may be called upon to support our other incubators (based at Leap ARC Motherlabs, Hammersmith and BaseOne, North Acton).

What you would be doing

The role is varied, with responsibilities including ensuring shared equipment is functioning properly, supporting lab waste management processes, liaising with suppliers, assisting with events and their setup, inducting new occupants, and leading tours of the facilities and organising community‑focused activities and supporting VIP visits and events. The role includes administrative support alongside the other Incubator activities so you must be organised and able to manage your time whilst dealing with interruptions. A professional, friendly, and welcoming manner is essential, as the role involves interacting with people at all levels.

What we are looking for

You will be expected to:

• be educated to a minimum of A Level (or equivalent)
• have completed recognised safety training
• have proven experience working in a scientific / laboratory environment and experience of supporting start‑ups and ecosystems is desirable but not essential.
• have proven experience in a busy office environment
• demonstrate how you have provided high quality customer service, responsive to customer needs and how you have confidently dealt with issues and complaints

What we can offer you

• The opportunity to continue your career at a world‑leading institution and be part of our mission to use science for humanity and part of the West Tech London ecosystem supporting some of the most entrepreneurial startups grow.
• Benefit from a sector‑leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on‑site leisure facilities and cycle‑to‑work scheme.
• Interest‑free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with variousstaff networks and resources to support your personal and professionalwellbeing .

Further information

This is a full‑time, fixed‑term contract until 30th April 2029.

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us [e-mail]. We're here to help.

About Imperial

Welcome to Imperial, a global top‑ten university where scientific imagination leads to world‑changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages .

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.