Lab Quality Manager

Medivet Group; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A veterinary diagnostic laboratory in Watford is looking for a Quality Manager to lead the quality management system and ensure ISO compliance. You will oversee documentation, manage training for staff, and support Health & Safety compliance. The ideal candidate will have at least 5 years' experience in the laboratory sector and 3 years in quality assurance. Strong organisational skills and attention to detail are essential. Join us at this exciting time with new services launching and ongoing developments.

Qualifications

• Strong organisational skills with the ability to prioritise and meet deadlines.
• Excellent attention to detail.
• Confident communicator who can engage and support teams.
• Experience in quality assurance within accredited laboratories.

Responsibilities

• Lead and develop the quality management system.
• Oversee ISO 17025:2017‑compliant documentation.
• Manage the CAPA system and conduct root-cause analysis.
• Deliver quality-related training and maintain compliance.

Skills

Organisational skills

Attention to detail

Confident communication

Collaborative teamwork

Job description

Join our friendly, growing veterinary diagnostic laboratory, where quality, client care and great teamwork are at the heart of what we do.

We're UKAS‑accredited to ISO/IEC 17025:2017 in Biochemistry & Haematology and provide a wide range of diagnostic services, including clinical pathology, microbiology and molecular biology.

You’ll be working alongside experienced biomedical scientists and a supportive veterinary team, serving mainly companion‑animal clinics with an interesting and varied caseload. With new molecular services launching, recent refurbishments, and a new LIMS on the way, it’s an exciting time to join us.

What you’ll do

• Lead and develop our quality management system and help us maintain the highest standards.
• Lead the maintenance of our ISO 17025:2017‑compliant QMS.
• Oversee the creation and control of all quality documentation.
• Manage the CAPA system, including root‑cause analysis and trend reviews.
• Support staff in understanding and applying QMS principles.
• Deliver quality‑related training.
• Maintain a Quality Improvement Programme to drive ongoing development.
• Act as the main contact for UKAS and coordinate annual assessments.
• Plan and carry out internal audits and monitor QMS performance.
• Meet regularly with Senior Management to share updates and review risks.
• Organise and chair the annual Management Review.
• Prepare annual QMS reports, including audits, QC/EQA, validations and improvements.
• Support Health & Safety compliance (ISO 45001).
• Act as Training Officer—develop training and competency assessments with Section Heads and maintain UKAS‑compliant documentation.

What you’ll bring

• Strong organisational skills with the ability to prioritise and meet deadlines.
• Excellent attention to detail.
• Confident communicator who can engage and support teams.
• Excellent written and spoken English.
• Ability to work collaboratively on site for at least 3 days per week.
• At least 5 years’ experience in the laboratory sector.
• At least 3 years working in quality assurance within an accredited laboratory.
• Experience with ISO 17025:2017 is desirable.