Lab Product Owner – Relationship Management

Jobtailor; Greater London; On-site; GBP 110,000 - 170,000; Full time

Job summary

Jobtailor in Greater London seeks a Senior Product Leader to define the vision and roadmap for Relationship Management Transformation Lab and to drive CRM capabilities across the organization. You will partner with senior stakeholders and technology teams to deliver measurable business outcomes in a regulated environment.

The role emphasizes leadership of multidisciplinary teams, agile delivery, and innovative use of Generative AI to enhance customer journeys and employee experiences.

Qualifications

• Strong product leadership with accountability for vision, strategy, roadmap and outcomes.
• Experience leading large-scale transformation or platform delivery in a regulated environment.
• Expertise in customer relationship management and customer journey transformation.
• Ability to influence senior stakeholders across business and technology functions.
• Experience leading multidisciplinary teams and fostering collaboration and learning.
• Delivery focus with managing priorities, investments and measurable outcomes.
• Experience delivering CRM transformation using market-leading platforms.
• Experience applying Generative AI or data-led decision making to operations or customer outcomes.
• Experience working within agile delivery environments and partnering with engineering teams.

Responsibilities

• Define and lead the vision, strategy and roadmap for the Relationship Management Transformation Lab.
• Drive evolution of relationship management and CRM capabilities.
• Ensure delivery of measurable business outcomes.
• Lead complex transformation across business and technology teams.
• Balance priorities, investment and delivery objectives.
• Build partnerships with senior stakeholders and technology partners.
• Align priorities and maximise value.
• Oversee governance, funding, performance measures and outcome tracking.
• Ensure successful delivery against agreed objectives.
• Develop high-performing, multidisciplinary teams.
• Foster a culture of innovation, accountability and continuous improvement.
• Apply innovation, data-driven decision making and emerging AI technologies responsibly to improve colleague and customer experiences.

Skills

Product Leadership

CRM Transformation

Generative AI Application

Agile Delivery

Stakeholder Relationship Management

Tools

Market-Leading CRM Platforms

Emerging AI Technologies

Job description

• Define and lead the vision, strategy and roadmap for the Relationship Management Transformation Lab


• Drive the evolution of relationship management and CRM capabilities


• Ensure delivery of measurable business outcomes


• Lead complex transformation activity across business and technology teams


• Balance priorities, investment and delivery objectives


• Build partnerships with senior stakeholders and technology partners


• Align priorities and maximise value


• Oversee governance, funding, performance measures and outcome tracking


• Ensure successful delivery against agreed objectives


• Develop high-performing, multidisciplinary teams


• Foster a culture of innovation, accountability and continuous improvement


• Apply innovation, data-driven decision making and emerging AI technologies responsibly to improve colleague and customer experiences

Requirements

• Strong product leadership experience with accountability for defining vision, strategy, roadmap and outcomes


• Experience leading large-scale business transformation or platform delivery within a regulated environment


• Expertise in customer relationship management, customer servicing and customer journey transformation


• Ability to build effective relationships and influence senior stakeholders across business and technology functions


• Experience leading multidisciplinary teams and creating an environment that supports collaboration, innovation and continuous learning


• Strong delivery focus with experience managing priorities, investment decisions and measurable business outcomes


• Experience delivering CRM transformation using market-leading CRM platforms would be really useful


• Experience applying Generative AI, Agentic AI or data-led decision making to improve operational or customer outcomes would be really useful


• Experience working within agile delivery environments and partnering closely with engineering teams would be really useful

Core Competencies

Demonstrates strong product leadership in defining vision, strategy, and outcomes for relationship management transformation. Expertise in CRM capabilities, multidisciplinary team leadership, and applying innovative technologies to enhance customer experiences.

Highest-signal resume keywords

• Product Leadership


• CRM Transformation


• Generative AI Application


• Agile Delivery Experience


• Stakeholder Relationship Management

Hard Skills

• Business Transformation


• Customer Relationship Management


• Data-Driven Decision Making


• Outcome Tracking


• Performance Measurement

Soft Skills

• Collaboration


• Influencing


• Innovation


• Accountability


• Continuous Improvement

Industry Keywords

• Regulated Environment


• Customer Journey Transformation


• Multidisciplinary Teams

Tools & Technologies

• Market-Leading CRM Platforms


• Emerging AI Technologies